Operations | Monitoring | ITSM | DevOps | Cloud

Incident Management is a core use case for many ITSM platforms, but in most cases, there are ways to improve its implementation. One of those is through automation, and that's particularly true if multiple platforms are involved. In this article, you'll learn how automating incident management can speed up your workflows and deliver better service results for you and your clients.

If you're stepping into welding for the first time, a laser welding machine might just change the game. These things focus a laser beam so sharp, it melts metal with pinpoint precision-almost surgical. Perfect for both rookies and seasoned welders. Let's unpack this without all the jargon.

Many entrepreneurs are drawn to reseller hosting as an accessible and profitable business model. As you explore various options, it's important to understand the factors that contribute to a scalable reseller hosting plan. A plan that supports growth must include key elements like performance, flexibility, price, and support. Let's break down these crucial aspects in more detail.

Nowadays, it's more important than ever before to protect the reputation of your business. In this digital age, reputations can be made and broken fast, and just one ill-advised social media post can cause irreversible damage to your company. Accidental oversights and mistakes happen, but it's vital that as far as you possibly can you take care to protect your company's reputation from potential damage. This may seem logical, but there's no doubt that it can be a daunting task to undertake, especially when there's potentially so much at stake.

If you have always dreamt of opening your own restaurant, there's no time to get started than the present. With something like this, it can be easy to always put it off, but it's better to give it a shot and hope it works, as opposed to never knowing. The key to opening a successful restaurant is being prepared and having a watertight plan in place. From knowing your budgets, to finding the perfect location, these are all things you need to keep in mind. Keep on reading to find out more tips to open your own restaurant in order to make it a success.

Microsoft has officially announced the end of support for Windows 10, effective October 14, 2025. This marks a significant transition point for enterprises and managed service providers (MSPs) as they must migrate users to Windows 11 to maintain security compliance and ongoing support. However, the shift to Windows 11 is not simply a version change - it introduces new system requirements, updated security features, and performance expectations. For many organisations, the upgrade demands detailed asset analysis, hardware compatibility assessments, and proactive management of employee experience to avoid business disruption.

New SolarWinds report suggests IT leaders underestimate the impact of broken processes and limited staff.

New data indicates that cybercriminals are targeting small- to medium-sized businesses, underscoring the need for unified cyber resilience.

Anyone working in the SAP market in 2025 is aware of two big topics: migration to cloud-based ERP and the end of many long-used tools for managing SAP operations including Focused Run, Landscape Manager and Solution Manager. Both are impossible to ignore. Cloud-based ERP presents a new era of business software possibilities, and with it the opportunities and complexities of migration, transformation, and leveraging the elastic capacity and scalability of cloud-based designs. But right behind it, the question becomes "how are we going to run and manage this?"