Operations | Monitoring | ITSM | DevOps | Cloud

Nexthink Workspace - Where DEX Work Happens

Feb 20, 2026 By Nexthink In Nexthink
Workspace is the new space for managing DEX inside the Infinity platform. It brings signals, analysis, guided actions, personalized answers, and chat history into one clean and intuitive full-screen experience. Workspace turns everyday questions into insight and action so teams can investigate faster and make better decisions without complexity or technical query languages. Its enhanced reasoning engine is fully NQL certified, delivering accurate explanations and deeper context across every investigation.
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nexthink

The 5 Pillars of DEXOps Explained: Turning Digital Experience into Business Impact

Feb 19, 2026 By Megan Brake In Nexthink
Most IT leaders agree on one thing: digital employee experience matters. What is less clear is how to operationalize it in ways that deliver measurable business outcomes. Many organizations invest in tools and dashboards, launch experience initiatives, and even measure sentiment. But without an operational model that connects employee experience to core business objectives, IT teams often stay stuck in reactive support. DEXOps changes that.
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Productivity in the Age of AI - DEXOps 1:1 with Scott Pope

Feb 17, 2026 By Nexthink In Nexthink
In the first of a new rotating expert series, Scott Pope (Nexthink's Director of Value Advisory) joins to explore DEXOps, productivity, and why DEX has firmly entered the boardroom conversation. We talk about how the market has evolved, what AI is really changing, how to communicate value to senior leaders, and the story behind the DEX Productivity Report. Also: Arsenal. Briefly. And yes, Tom still needs to update the show music. Hang in there.
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nexthink

What is DEX Ops?

Feb 11, 2026 By Megan Brake In Nexthink
For decades, IT operations have been built around incidents, SLAs, and ticket closure rates. Success has been defined by how quickly tickets are resolved and whether service levels are met. But the modern digital workplace has changed. Employee productivity, digital adoption, collaboration quality, and business performance depend on far more than ticket metrics. A device that “works” but performs poorly still erodes productivity.
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almaden ai

Why DEX Became a Top Priority for IT and Business

Feb 6, 2026 By Almaden AI In Almaden AI
Over the last few years, “DEX – digital employee experience” has stopped being a buzzword and become a core pillar of both IT and business strategy. The shift started with the pandemic, but its impact is here to stay. As Dave Wagner, Head of Business Development at Almaden, explains, “the big factor that made managing the employee experience more critical than ever started with COVID.
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nexthink

Zero Tickets Starts with DEX: Why DEX Data Is Your Missing Ingredient

Jan 22, 2026 By Megan Brake In Nexthink
Every IT leader wants fewer tickets. Many invest in automation, self-service portals, and AI agents to get there. Yet ticket volumes remain stubbornly high, and the service desk stays overloaded. The issue is not the effort or intent. It’s the approach. Most organizations are trying to eliminate tickets without understanding the experience that creates them. They optimize workflows after something breaks but ignore the conditions that cause issues in the first place.
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Full Circles: DEX in the Age of Agentic AI featuring Christy Punch (Forrester)

Jan 20, 2026 By Nexthink In Nexthink
In a full-circle moment for The DEX Show, Tom and Tim welcome guest speaker, Forrester’s new Digital Workplace & DEX analyst, Christy Punch, for her first podcast in the role—echoing the show’s very first Forrester guest back in 2020. The timing is bittersweet: it’s also Tim Flower’s final month as co-host, marking a major transition for the podcast.
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Teneo

Building Operational Resilience for the Year Ahead with Teneo's Digital Employee Experience (DEX)

Jan 7, 2026 By Teneo In Teneo
As we step into a new year, one truth stands firm in financial services: resilience isn’t optional – it’s expected. Markets fluctuate, regulations evolve, and technology accelerates. Amid this complexity, IT leaders carry the responsibility of ensuring that operations don’t just survive disruption, they thrive through it.
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almaden ai

Why Intune Alone Isn't Enough: The Case for a DEX Solution

Dec 24, 2025 By Almaden AI In Almaden AI
At Almaden, we're often asked by IT leaders: "If we already use Intune, why would we need a DEX solution?" It's a fair question-after all, Intune is widely regarded as a leading tool for device management and security. But the reality is that while Intune plays a critical role in securing and managing endpoints, it doesn't fully address the employee experience, which has become just as important in today's hybrid workplace. Intune's Role: Security and Management Microsoft Intune is designed to ensure that devices are compliant, secure, and properly managed.
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eg innovations

What is DEX? And Why DEX is Important

Dec 18, 2025 By Rachel Berry In eG Innovations
Digital Employee Experience (DEX) refers to how employees interact with the digital tools, systems, and technologies they use at work-and how those interactions affect their productivity, satisfaction, and overall work experience. DEX encompasses the quality of the digital interactions and services that employees encounter while using workplace technologies. It includes various factors such as application performance, network connectivity, device usability, and overall user satisfaction.
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