Operations | Monitoring | ITSM | DevOps | Cloud

nexthink

6 Key Roles Every DEX Team Needs

Mar 12, 2026 By Megan Brake In Nexthink
Digital employee experience doesn’t fail because of technology. It fails because of operating models. Many digital workplace leaders invest in visibility tools, dashboards, automation capabilities, and sentiment platforms. And yet, months later, they’re still stuck in reactive mode. Tickets are down slightly. Reporting is better. But the organization hasn’t fundamentally shifted.
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almaden ai

DEX: How Digital Experience Impacts Your Company's Profitability

Feb 25, 2026 By Almaden AI In Almaden AI
When a CFO evaluates a technology investment, the natural focus is often on cost reduction. That's a valid perspective-and one that will always matter-but what if there were a smarter, more impactful way to improve EBITDA? In an exclusive interview, Leandro Silva, CEO of Almaden, argues that technology decisions shouldn't only address the bottom of the income statement. To truly drive business results, leaders must also look at the top-and the key lies in the Employee Digital Experience (DEX)
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nexthink

Digital Employee Experience Is Now Core to IT - Recognized by Analysts, Reinforced by Customers

Feb 25, 2026 By Paul Gentile In Nexthink
Over the past few years, Digital Employee Experience (DEX) has moved from emerging concept to essential capability for modern IT organizations. The conversation has changed. IT is no longer measured only by system uptime or ticket resolution. Today, success is defined by how technology actually performs for employees — and how consistently organizations can deliver productive, friction-free digital work.
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Nexthink Workspace - Where DEX Work Happens

Feb 20, 2026 By Nexthink In Nexthink
Workspace is the new space for managing DEX inside the Infinity platform. It brings signals, analysis, guided actions, personalized answers, and chat history into one clean and intuitive full-screen experience. Workspace turns everyday questions into insight and action so teams can investigate faster and make better decisions without complexity or technical query languages. Its enhanced reasoning engine is fully NQL certified, delivering accurate explanations and deeper context across every investigation.
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nexthink

The 5 Pillars of DEXOps Explained: Turning Digital Experience into Business Impact

Feb 19, 2026 By Megan Brake In Nexthink
Most IT leaders agree on one thing: digital employee experience matters. What is less clear is how to operationalize it in ways that deliver measurable business outcomes. Many organizations invest in tools and dashboards, launch experience initiatives, and even measure sentiment. But without an operational model that connects employee experience to core business objectives, IT teams often stay stuck in reactive support. DEXOps changes that.
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Productivity in the Age of AI - DEXOps 1:1 with Scott Pope

Feb 17, 2026 By Nexthink In Nexthink
In the first of a new rotating expert series, Scott Pope (Nexthink's Director of Value Advisory) joins to explore DEXOps, productivity, and why DEX has firmly entered the boardroom conversation. We talk about how the market has evolved, what AI is really changing, how to communicate value to senior leaders, and the story behind the DEX Productivity Report. Also: Arsenal. Briefly. And yes, Tom still needs to update the show music. Hang in there.
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nexthink

What is DEX Ops?

Feb 11, 2026 By Megan Brake In Nexthink
For decades, IT operations have been built around incidents, SLAs, and ticket closure rates. Success has been defined by how quickly tickets are resolved and whether service levels are met. But the modern digital workplace has changed. Employee productivity, digital adoption, collaboration quality, and business performance depend on far more than ticket metrics. A device that “works” but performs poorly still erodes productivity.
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almaden ai

Why DEX Became a Top Priority for IT and Business

Feb 6, 2026 By Almaden AI In Almaden AI
Over the last few years, “DEX – digital employee experience” has stopped being a buzzword and become a core pillar of both IT and business strategy. The shift started with the pandemic, but its impact is here to stay. As Dave Wagner, Head of Business Development at Almaden, explains, “the big factor that made managing the employee experience more critical than ever started with COVID.
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nexthink

Zero Tickets Starts with DEX: Why DEX Data Is Your Missing Ingredient

Jan 22, 2026 By Megan Brake In Nexthink
Every IT leader wants fewer tickets. Many invest in automation, self-service portals, and AI agents to get there. Yet ticket volumes remain stubbornly high, and the service desk stays overloaded. The issue is not the effort or intent. It’s the approach. Most organizations are trying to eliminate tickets without understanding the experience that creates them. They optimize workflows after something breaks but ignore the conditions that cause issues in the first place.
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Full Circles: DEX in the Age of Agentic AI featuring Christy Punch (Forrester)

Jan 20, 2026 By Nexthink In Nexthink
In a full-circle moment for The DEX Show, Tom and Tim welcome guest speaker, Forrester’s new Digital Workplace & DEX analyst, Christy Punch, for her first podcast in the role—echoing the show’s very first Forrester guest back in 2020. The timing is bittersweet: it’s also Tim Flower’s final month as co-host, marking a major transition for the podcast.
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