Operations | Monitoring | ITSM | DevOps | Cloud

almaden ai

Collective IQ DEX: complete visibility into the employee digital experience

Apr 23, 2026 By Almaden AI In Almaden AI
Collective IQ DEX (CIQ DEX) provides a unified view of the employee experience across different devices, locations, applications, collaboration tools, and even user sentiment. The platform combines intelligent IT asset analysis and employee perception, with drill-down capability to the level of each user and endpoint.
Read Post

Storytelling as Strategy: DEX Strategy 1:1 with Laura Reeves

Apr 15, 2026 By Nexthink In Nexthink
In today's episode, Tom is joined by Senior Client Director Laura Reeves for a wide-ranging conversation on storytelling as the defining skill in digital employee experience. From her “squiggly line” career journey across marketing and client leadership to the evolution of DEX itself, Laura explores how the role of IT has shifted from fixing issues to shaping strategic narratives. They discuss the impact of the pandemic, the rise of experience-led organisations, and why the most successful professionals are those who can connect data to meaning.
View Video
nexthink

Closing the Mobile Visibility Gap: Extending DEX to Mobile

Apr 8, 2026 By Samuele Gantner In Nexthink
In 2026, I think it’s safe to say that most mobile devices in enterprise organizations aren’t purchased just for their ability to make calls. And for millions of employees, especially frontline workers, their primary device isn’t even a laptop anymore - it’s a smartphone or tablet. Yet, mobile device insights have largely remained a blind spot for IT.
Read Post
nexthink

How to Communicate the Value of DEX Across Your Organization

Mar 23, 2026 By Megan Brake In Nexthink
For many EUC and Digital Workplace leaders, the challenge with digital employee experience (DEX) isn’t the technology, it’s building alignment. You can see the data. You know where friction exists. You can quantify disruption, productivity loss, and inefficiencies. But you struggle to achieve your targets, because you need buy in from other teams, and right now, they don’t want to hear anything about DEX. Security has different priorities. Application owners are focused on releases.
Read Post
nexthink

4 Key DEXOps Process Improvements

Mar 13, 2026 By Megan Brake In Nexthink
Most IT organizations want to improve the digital employee experience. But good intentions alone rarely move the needle. The real shift happens when organizations evolve how IT operates. Traditional IT operations are built around reacting to incidents. But ticket-based operations, or operations based on poor data, lack the ability to create truly predictive ways of working.
Read Post
nexthink

6 Key Roles Every DEX Team Needs

Mar 12, 2026 By Megan Brake In Nexthink
Digital employee experience doesn’t fail because of technology. It fails because of operating models. Many digital workplace leaders invest in visibility tools, dashboards, automation capabilities, and sentiment platforms. And yet, months later, they’re still stuck in reactive mode. Tickets are down slightly. Reporting is better. But the organization hasn’t fundamentally shifted.
Read Post
Sponsored Post
almaden ai

DEX: How Digital Experience Impacts Your Company's Profitability

Feb 25, 2026 By Almaden AI In Almaden AI
When a CFO evaluates a technology investment, the natural focus is often on cost reduction. That's a valid perspective-and one that will always matter-but what if there were a smarter, more impactful way to improve EBITDA? In an exclusive interview, Leandro Silva, CEO of Almaden, argues that technology decisions shouldn't only address the bottom of the income statement. To truly drive business results, leaders must also look at the top-and the key lies in the Employee Digital Experience (DEX)
Read Post
nexthink

Digital Employee Experience Is Now Core to IT - Recognized by Analysts, Reinforced by Customers

Feb 25, 2026 By Paul Gentile In Nexthink
Over the past few years, Digital Employee Experience (DEX) has moved from emerging concept to essential capability for modern IT organizations. The conversation has changed. IT is no longer measured only by system uptime or ticket resolution. Today, success is defined by how technology actually performs for employees — and how consistently organizations can deliver productive, friction-free digital work.
Read Post

Nexthink Workspace - Where DEX Work Happens

Feb 20, 2026 By Nexthink In Nexthink
Workspace is the new space for managing DEX inside the Infinity platform. It brings signals, analysis, guided actions, personalized answers, and chat history into one clean and intuitive full-screen experience. Workspace turns everyday questions into insight and action so teams can investigate faster and make better decisions without complexity or technical query languages. Its enhanced reasoning engine is fully NQL certified, delivering accurate explanations and deeper context across every investigation.
View Video
nexthink

The 5 Pillars of DEXOps Explained: Turning Digital Experience into Business Impact

Feb 19, 2026 By Megan Brake In Nexthink
Most IT leaders agree on one thing: digital employee experience matters. What is less clear is how to operationalize it in ways that deliver measurable business outcomes. Many organizations invest in tools and dashboards, launch experience initiatives, and even measure sentiment. But without an operational model that connects employee experience to core business objectives, IT teams often stay stuck in reactive support. DEXOps changes that.
Read Post

Copyright © 2026 OpsMatters™. All rights reserved.