Understanding the impact of digital employee experience allows IT leaders to get a sense of the maturity of their organization, set goals and drive improvements based not on trial and error, but on clear evidence derived from organizational data. Let us now gain insights into DEX of the organization using Nexthink Experience Central.
Every month, it seems that a new “must use” tool hits the market. What ends up happening is IT teams are gifted a hodge-podge of tools — snowballing into unnecessary frustration and increased workloads.
Taking an application-centric approach to monitoring EUC technologies is essential to ensuring success and optimal DEX (Digital Employee Experience) when delivering desktops and apps via VDI / DaaS or from the Cloud. The EUC (End User Computing) community in recent years has increasingly focused on user experience and DEX (Digital Employee Experience) as key measures of success. Any EUC service ultimately needs to ensure users are satisfied and can work productively.
The old saying goes, “practice what you preach.” When Ivanti started its "Customer Zero" initiative, Bob Grazioli, Chief Information Officer, saw it as a perfect opportunity to test the products and services consumed by customers. For example, during Ivanti’s move to the cloud, Grazioli and the team experienced the same issues that customers would’ve experienced in their migration process. This first-hand experience allowed them to make improvements along the way.
