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ivanti

How to Measure the Business Impact of Digital Employee Experience (DEX)

Oct 8, 2025 By Dennis Kozak In Ivanti
Not long ago, digital employee experience (DEX) was just a line on an IT report — something to track uptime, device issues and help desk tickets. Those metrics matter to IT, but they don’t always resonate with the C-suite. But behind the numbers is a larger story: every slowdown, every frustrating login, every delayed ticket chips away at productivity, engagement and business results.
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nexthink

Why DEX Scores Must Be Part of Every Total Cost of Ownership Study

Oct 6, 2025 By Jason Pascual In Nexthink
Price is not the same as cost. When organizations evaluate new end-user technology investments, whether that’s laptops, operating systems, or management tools the conversation inevitably turns to Total Cost of Ownership (TCO). TCO studies traditionally focus on direct, measurable costs: hardware procurement, software licensing, support contracts, and lifecycle services. But there’s a growing blind spot in these calculations: the employee experience.
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almaden ai

DEX: How We Measure the Results of IT Actions

Sep 29, 2025 By Almaden AI In Almaden AI
Every IT initiative has a clear purpose: to boost productivity, reduce failures, accelerate processes, or simply make things work better for people. Yet, many companies still make the mistake of implementing changes and improvements without measuring the real impact they have on employees' daily lives. That's the difference between acting in the dark and acting intelligently. Without clear metrics, IT may be investing time and money in solutions that, in practice, bring little benefit - or even harm performance. This is exactly where DEX (Digital Employee Experience) comes in.
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Data-Driven IT Decisions: Discover AlmaAnalysis from Collective IQ

Sep 29, 2025 By Almaden - Proactive Insights for a Reactive World In Almaden AI
When is the right time to replace your hardware? That’s one of the most common questions IT leaders face. The hardware lifecycle is a major dilemma: replace too early, and you waste resources; wait too long, and you risk productivity, security, and even sustainability. That’s where AlmaAnalysis, the new feature of Almaden’s Collective IQ, comes in. With AI-powered smart analysis, your IT team can: Evaluate the real performance of every device. Predict bottlenecks before they impact users. Compare whether it’s smarter to upgrade components or invest in new equipment.
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almaden ai

AlmaAnalysis: The Enhanced CIQ DEX feature that transforms digital employee experience analysis

Sep 11, 2025 By Almaden AI In Almaden AI
In today’s landscape of digital transformation, companies are increasingly dependent on technologies that improve productivity and enhance the employee experience. However, measuring the real impact that each device, system, and configuration has on daily operations remains a significant challenge for many IT teams.
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Why you need a holistic, high impact DEX strategy

Sep 10, 2025 By Ivanti In Ivanti
Read the report: ivanti.com/experience Digital Employee Experience (DEX) has emerged as a critical business factor in driving productivity, employee satisfaction, and overall business success. In this video, Ivanti CPO, Karl Triebes discusses research from Ivanti’s 2025 DEX Report (ivanti.com/experience) on the transformation of DEX strategy, its significance in the modern workplace, and the strategies organizations can implement to create a seamless and effective DEX.
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Everything You Ever Wanted to Know About DEXOps (But Were Afraid to Ask)

Sep 2, 2025 By Nexthink In Nexthink
Reality Bytes is back! In this episode, Tim, Tom, Megan, and Sean dive deep into DEXOps—the practice of operationalizing Digital Employee Experience. Building on insights from the show's recent webinar series, the team explores how IT leaders can shift from reactive firefighting to a proactive, structured approach that drives measurable business value. They cover the key pillars of DEXOps—from people development and process rigor to technology selection, communication strategies, and leadership alignment. You’ll hear why DEXOps isn’t a side project or “hobby,” but a mission-critical discipline, as essential as security or uptime.
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almaden ai

Why Digital Employee Experience (DEX) Is the New Strategic Priority for IT

Aug 27, 2025 By Almaden AI In Almaden AI
We live in an era where digital employee experience (DEX) has become one of the most important strategic pillars for IT within organizations. IT asset inventory and system metrics are no longer enough. Today, successful companies understand that, in order to achieve efficiency, innovation, and productivity, they must truly grasp how employees feel when interacting with technology.
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nexthink

Pioneering DEX Agents and Benchmarks

Aug 19, 2025 By Samuele Gantner In Nexthink
At Nexthink, our focus is Digital Employee Experience (DEX), it’s all we do, and all we aim to be the very best at. Today, we have a unique opportunity to deliver the world’s most advanced DEX models and agents, fine-tuned and trained specifically on real DEX use cases from our thousands of users. This matters because, in our vision, most IT operations will eventually be fully automated by AI and technology.
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