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How Digital Employee Experience (DEX) Solves One of IT's Biggest Challenges

Jul 4, 2025 By Almaden AI In Almaden AI
The IT departments of companies have never been under so much pressure. With the rise of hybrid work, increasing technological complexity, and the need to maintain productivity and security, tech teams are overwhelmed, reactive, and often invisible in terms of their impact on the business. Amid all this, a new approach is gaining traction among IT leaders seeking efficiency, agility, and user satisfaction: DEX – Digital Employee Experience.
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nexthink

A Leader, Once Again - Thanks to You

May 30, 2025 By Pedro Bados In Nexthink
The demonstration of sustained excellence is ultimately more impressive and important than any individual breakthrough, though the former often go less celebrated. This week, however, Nexthink is extremely proud to celebrate that we’ve once again been named a Leader in the Gartner Magic Quadrant for Digital Employee Experience (DEX) Tools. It’s a distinction we don’t take for granted—and one we’re honored to have maintained.
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nexthink

Elevating Strategic DEX Management with AI Sentiment Analytics

Mar 28, 2025 By Dave Wagner In Nexthink
Nexthink has long been the leader in Digital Employee Experience (DEX) management, in large part to Nexthink Employee Engagement, a powerful way for IT to communicate timely information, fix issues collaboratively, and understand employee’ experience with technology. Its hyper-targeted campaigns to which employees actively respond, gives IT Leaders and teams the Sentiment context needed to have confidence they are addressing the technology issues employees consider important.
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nexthink

Automation Solves a Reboot Nightmare for a Leading Technology Company

Mar 12, 2025 By Ella Drimer In Nexthink
In the growing DEX industry, we advocate for a predictive approach to digital workplace management. Build processes and systems around the goal of a seamless employee experience, and you’ll deal with fewer IT challenges as a result. However, even the most well-designed system cannot avoid the inescapable impact of technologies greatest foe: human error – as one of our customers, a global technology leader, recently discovered.
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almaden ai

Digital Experience Management (DEX) in an IT Environment Where Tickets Are Just the Tip of the Iceberg

Feb 25, 2025 By Almaden AI In Almaden AI
In IT environments, user-reported tickets are the Tip of the Iceberg representing only a fraction of the actual issues affecting digital experiences. The majority of IT performance problems, such as slow applications, network latency, device failures, or security vulnerabilities go unnoticed until they cause significant disruptions. If we follow our iceberg analogy the Tip of the Iceberg is only 10% of the overall problem. This is where Digital Experience Management (DEX) plays a crucial role, helping you uncover the 90% of unreported issues.
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Prioritize DEX for AI success

Jan 17, 2025 By Ivanti In Ivanti
What’s the critical variable organizations overlook when it comes to implementation? According to David Shepherd, SVP EMEA Sales at Ivanti, the missing link that often hurts the success of AI investments is digital employee experience (DEX)! In this video, David shares the keys to a successful AI deployment and highlights the critical factors organizations overlook around employee experience and AI adoption. See how you can create a better culture and eliminate digital friction to ensure that your organization will maximize ROI from AI and other major digital transformation initiatives.
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nexthink

Your First Year with DEX: A Strong Approach

Jan 13, 2025 By Jon Cairns In Nexthink
When it comes to Digital Employee Experience (DEX), the key to success is treating it as a journey, not a destination. Organizations need to deliver outcomes and value quickly, while simultaneously building the maturity of their DEX initiatives over time. The journey involves deliberate planning, with clearly defined milestones and goals along the way.
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