It’s never been a better time to be a Managed Service Provider (MSP). Why? Small and medium businesses (SMBs) use cloud-based services for their operations. Eighty-eight percent say they currently use an MSP or are considering one. But many obstacles remain even if SMBs are in high demand for MSPs. They need to keep their profits and revenue growing, focusing on cloud unit economics, customer pricing strategies, and efficient operations.

Native support for OpenTelemetry metrics in Prometheus.

The process of adding new data to operations and security analytics tools is familiar to admins. New data onboarding can be a tiresome process that takes up too much time and delays getting value from the new data. The process typically begins with the admin engaging the data source owner, getting the wrong data sample, and then having to try again.

I’ve been working with Grafana Tempo for about half a year now, and one thing I like about it is that Tempo requires only object storage for storing traces, which is easy to set up in both cloud environments and on-premises. Another outstanding feature is TraceQL, which allows searching for relevant traces with a powerful query language.