Operations | Monitoring | ITSM | DevOps | Cloud

Setting up Zia, your service desk's conversational virtual IT support agent [Webinar]

The cloud version of ServiceDesk Plus now comes with your own virtual support agent, #Zia, who can be the first point of contact for your service desk. Zia helps perform simple service desk activities and fetch information, so end users don't have to rely on a technician. And with access to a conversational #virtual_support_agent, technicians in the field can now perform #servicedesk activities with simple hands-free voice commands. Learn more about Zia and her capabilities in this webinar.

Firefox add-on outage: Yet another reminder for companies to enforce PKI life cycle automation

More often than we’d like to admit, we tend to underestimate the impact of every moving part within an organization—especially those that seem small or insignificant. And usually, it’s not until we’re facing the fallout of neglecting that seemingly insignificant factor when we realize what a mistake we’ve made.

Worth a Look: Public Grafana Dashboards

There are countless Grafana dashboards that will only ever be seen internally. But there are also a number of large organizations that have made their dashboards public for a variety of uses. These dashboards can be interesting to browse, giving you an insider’s peek into how real Grafana users set up their visualizations, with actual live data to boot. Perhaps some of them will inspire you to get to work on your own Grafana?

Introducing Snuba: Sentry's New Search Infrastructure

For most of 2018, we worked on an overhaul of our underlying event storage system. We’d like to introduce you to the result of this work — Snuba, the primary storage and query service for event data that powers Sentry in production. Backed by ClickHouse, an open source column-oriented database management system, Snuba is now used for search, graphs, issue detail pages, rule processing queries, and every feature mentioned in our push for greater visibility.

Mattermost 5.11: New remote CLI tool, hackfest winners, free online training, and more

Mattermost 5.11 includes platform improvements that will help your team get more done in less time. Try these new features by downloading Mattermost 5.11 today. Since it includes security updates, upgrading is recommended.

Lambda and Kinesis - beware of hot streams

Back in 2017, I wrote a post titled “3 pro tips for Developers working with Kinesis streams”, in which I explained why you should avoid hot streams with many Lambda subscribers. When you have five or more functions subscribed to a Kinesis stream you will start to notice lots of ReadProvisionedThroughputExceeded errors in CloudWatch.