At Catchpoint, my role can be summarized at a high level as two halves: designing and taking care of Engineering teams – and working with those teams to design and take care of the various distributed systems that run our platform. I recently attended Sapphire Ventures' Hypergrowth Engineering Summit (thank you David Carter and Sapphire for the invitation!) where the sessions focused on creating and scaling high functioning engineering.

Remote work has seen a resurgence due to the pandemic, and hybrid work is here to stay. It’s excellent news for knowledge workers, but what does it mean for support teams? Employees working from their home, vacation property, or a coffee shop create a different environment for technology teams, who need to support and ensure the applications and infrastructure are working well end-to-end.

It feels like yesterday but believe it or not; it’s been over six months since Windows 11 was officially launched in the market. To be precise, the operating system came out on October 5, 2021. Compared to Windows 10, Windows 11 is packed with enhanced security features and provides faster access to services you already use, such as Microsoft Teams, Skype, the (new) Edge browser, and more. Most importantly, the OS centers on hybrid work and digital experience to empower remote learning.

Healthcare providers are under more pressure than ever to provide better care and improve patient outcomes despite clinical resource scarcity, high turnover, and burn-out. Staffing shortages of physicians and nurses, growing populations in need of care, and rising costs create real barriers to exceptional care.

Since we were first parachuted into distributed work in 2020, most companies have now adopted a sustained hybrid workplace. According to a recent Gallup survey, there’s no reason to expect this to change anytime soon. Meanwhile, the last couple of years have simultaneously seen an explosion in the use of SaaS. In fact, 2020 was the first year in which the cloud market became larger than the non-cloud market, and SaaS was the leading cause of this.