Traditionally, we consider IT to be managing and monitoring on-premises network infrastructure, including hardware and software. However, the reality is that most enterprises have accepted and migrated much of their infrastructure to the cloud already. They recognize the benefits of the cloud and that it is here for the long haul. According to the latest study from Deloitte, 90% of organizations have been using cloud services for the last three years, and 79% are hosting workloads with multiple cloud providers. In addition, adopting cloud computing platforms has accelerated significantly in the remote work era.

Bandwidth monitoring provides IT administrators with the assurance that the network has sufficient capacity to run business-critical applications. In addition, network ops team have end-to-end visibility to identify network hogs that cause the congestion. Typically, when a single component overloads in any network, it can bring the entire operation to its knees and impact the employee digital experience. For example, even if you may have a dedicated service plan from your ISP, employees will end up complaining about issues like large file transfer time and slower applications.

Gartner predicts that spending on public cloud services will rise to 21% in 2023. Most organizations today support fully remote operations and use SaaS services from the cloud. But is your Microsoft Systems Center Operations Manager (SCOM) tool suitable for monitoring mission-critical services like Microsoft 365? Don't get us wrong - SCOM is a comprehensive monitoring tool for servers, infrastructure, and apps such as Exchange and SQL. However, the recently released Microsoft SCOM Management Pack for monitoring Microsoft 365 lacks clout.

Many enterprises are taking a customer-centric approach to meet customer demands more efficiently and upscale their businesses. However, several siloed communication and workflows within these organisations often make it challenging to achieve the desired experiences for customers. Additionally, the initiatives adopted by the enterprises usually don't provide an extensive understanding of the end users' experiences. The market's answer to this problem is monitoring software. Enter digital experience monitoring.