Better employee experience drives better business outcomes1. The result? Technology is no longer the driving force of IT — instead, the end-users’ digital experience is the key to unlocking business value and driving ROI. The challenge? Mending the gap between traditional metric-based monitoring and the need for real-time, contextual data about the end-user experience. Here’s how to get started.
In today’s digital economy, user experience is truly the most important factor that makes or breaks a digital business. Customer experience is even surpassing price and product as the biggest brand differentiator. Even one bad experience on a website can hurt your brand. 55% of consumers report that a single bad website visit can hurt their opinion of a brand. So, how do you know whether your customers are satisfied with the performance of your website?
Performance monitoring in today’s all-digital world is not a luxury; it’s a necessity. Whether the data center is running on-premises or workloads are hosted in the cloud, IT operations teams must incorporate monitoring into service delivery and enablement. Monitoring is an early warning system that alerts IT operations when something has gone wrong or is about to go wrong: e.g., application slowness, downtime and outages, configuration changes, capacity issues, and so on.
The world is in a digital revolution, change is happening and with it, new industries are being born. Enterprises in all sectors are creating new and diverse revenue streams and disrupting old and established business models. In fact, I am convinced we are all working and living during one of the largest business revolutions in history.
