If a customer has an issue with any part of Microsoft 365, MSPs just don’t have the native visibility to identify the root cause, let alone respond to and remediate the problem. Most of the time, it’s little more than checking Microsoft’s Service Health status to see if Microsoft knows it’s having a problem.
Today, employees are consumers of the workplace. Just as companies compete for customers, they compete for candidates and to retain their existing workforce. Employees want a sense of belonging and to feel engaged in their everyday work. When employee happiness and engagement is lacking, it impacts the satisfaction and quality of work—and could mean missed business growth. [Transform employee experience.] According to Gallup, highly engaged business units can result in.
Microsoft 365 client applications such as Outlook, OneDrive, and Teams are standalone programs that perform the bulk of the resource and workload processing on a user’s computer. Data retrieval and verification for these applications happen on the client-side, and communication with the server is not continuous. Exoprise customers worldwide use the Office 365 client apps to manage their daily routine and work productively from home, HQ, or branch offices.
You use Microsoft Teams, correct? Microsoft 365 Teams Desktop app is a standalone program that performs the bulk of the resource and workload processing on a user’s computer. Data retrieval and verification for these applications happen on the client-side, and communication with the server are not continuous.
Service Watch for Real User Monitoring (RUM) has come a long way. Our last product update announcement talked about new layouts for Service Watch Browser (SWB) and Service Watch Desktop (SWD). These new layouts and widgets provide IT with a holistic end-user experience score. If we try to use business-critical application services from home (or call it #WorkAnyWhere), the experience is often not the same as working from corporate headquarters. Service Watch closes this gap with its browser and desktop passive monitoring solution, enabling IT to collect 1000's of advanced metrics for accelerating troubleshooting.
Providing flexible solutions to your users creates a more co-operative and engaging environment where people can choose how, and where they interact with your services. That’s why over the past year we’ve been working on adding more choices when it comes to engaging with Ivanti Service Desk, and our latest Microsoft Teams App opens up an entire new channel for communication.
Many organizations today are migrating from on-prem solutions for email / calendar / communications to Microsoft 365. If this is you, this is your productivity cloud across work and life, designed to help you achieve more with innovative Office apps, intelligent cloud services, and world-class security.
