Operations | Monitoring | ITSM | DevOps | Cloud

Case Study

Customer Highlight: How Index Exchange is Modernizing Its DevOps Practices Using the InfluxDB Platform

One of the best things about working at InfluxData is getting to know the worldwide InfluxDB community. It’s always fun getting to meet new users through our Community Slack, social media, team members and virtual/in-person events. I recently met David Ko, a DevOps engineer at Index Exchange. Index Exchange is a global marketplace for digital media advertising; I recently chatted with David over Zoom to discuss how they use InfluxDB at Index Exchange.

Rappi Relies on Splunk Observability Cloud to Meet its 30-Minute Guarantee

Hear from Rappi’s EVP Engineering, Alejandro Comisario about how as one of the largest technology startups in Latin America, the on-demand delivery service relies on the Splunk Observability Cloud for real-time, end-to-end visibility across its complex backend system of 1k+ microservices. Since COVID-19 Rappi has grown 300%, relying on Splunk’s real-time observability to eliminate app issues for customers and stay on top of its infrastructure, applications, and overall business. With Splunk APM, Rappi now has in-depth insights into service behavior and directed troubleshooting, bringing developers’ mean-time-to-resolution (MTTR) down by 90+%.

Covea Insurance drives customer service innovation with ServiceNow

The insurance sector is incredibly competitive and tightly regulated, so being able to provide great customer service is vital to success. And having the right technology is imperative to delivering quality service. At Covéa Insurance, the UK arm of France’s top mutual insurance group, we provide commercial, motor, high-net worth, property, pet, and protection insurance to more than 2 million customers.

Enhanced customer experience: A conversation with Rogers Communications

The success of a modern business starts with recognizing the value of the customer and committing to provide a great experience. The best companies do this by putting respect and empathy at the core of every interaction. In today’s new era of work, delivering an enhanced customer experience has become increasingly connected with the employee experience. This creates new opportunities for organizations to drive stronger satisfaction for both parties simultaneously.

How PayIt, a secure cloud service provider for digital government, uses Grafana and Prometheus for observability at cloud native scale

A trip to the DMV — and a realization that there had to be a better, more modern way for the system to work — sparked the idea for PayIt, a secure cloud service provider for digital government that launched in 2013. The company’s mission is to help state, local, and government agencies reach their constituents better and more effectively, shifting the reliance from in-office payments to digital ones.

Webinar: How Medtronic Tripled Serverless Development Velocity

In this webinar, experts from Medtronic and Lumigo review the architecture and monitoring setup of Medtronic's AWS serverless environment, which processes more than a billion Lambda requests a month. They will show real-world examples of how the Medtronic serverless dev team quickly finds areas for improvement and acts on them.

How a customer turned digital transformation success with Elastic into a partnership opportunity

Our journey with Elastic began with a search for a single monitoring platform service for all kinds of applications and infrastructure across geographies and in the cloud. Like many other organizations who use Elastic, our story does not end there.

AI and machine learning streamline workflows at Coca-Cola

Coca-Cola is one of the most recognizable brands on the planet. That’s because wherever it’s produced, the quality, product, and design are the same. When three Coca-Cola companies merged in 2016 to create Coca-Cola European Partners, operational differences became apparent. The company needed a way to standardize platforms and processes across 13 Western European countries and 50 bottling plants. We had three systems in place, three ways of working, and multiple languages.

The challenges of monitoring a highly complex database estate at the University of the Sunshine Coast

As the manager for enterprise applications and data at the University of the Sunshine Coast in Queensland, Australia, I face a lot of unique challenges. The university itself has around 25,000 students, 1,000 permanent staff and another 1,000 seasonal staff who assist with key academic sessions. They’re spread out across the flagship campus at Sippy Downs and a number of satellite campuses and research and teaching facilities in other locations.