Operations | Monitoring | ITSM | DevOps | Cloud

Imagine running an IT department without a compass—no clear way to gauge performance, spot problems, or demonstrate value to the rest of the organization. Issues are escalating unnoticed, improvements are relying on guesswork, and when someone asks, “How is IT helping the business?”—it’s tough to give a confident answer. Without IT metrics, this chaos becomes a reality. Tracking the right IT key performance indicators (IT KPIs) transforms chaos into clarity.

Despite the headlines return to office (RTO) has been making, remote work and distributed workforces are here to stay. Case in point: a Robert Half report found that almost 9/10 workers considering a job change were interested in remote or hybrid roles1. For IT, that means solving the challenges of providing remote IT support for dispersed teams is a crucial part of the job. Getting remote IT support right takes a combination of strategy, tactics, and tools that can vary significantly from team to team.

Node.js has gained popularity for its event-driven, non-blocking I/O model, which excels at handling multiple tasks simultaneously. However, despite its single-threaded nature, Node.js faces limitations when it comes to CPU-intensive tasks. Worker threads provide a solution to this challenge. In this guide, we’ll explore what worker threads are, how they work, and how to use them effectively in your Node.js applications.

As the number of wireless networks explodes, detecting, managing, and maintaining your Wi-Fi can become problematic. When everyone around you is blasting their own Wi-Fi signals—particularly in large business complexes with lots of other large companies—you’re more likely to experience problems with Wi-Fi signals dropping out, poor connectivity, and slow performance.

Maintaining data security is a top priority for any organization. Secure Sockets Layer certificates—usually called SSL certificates—are an important part of this effort. SSL certificates are small data files designed to prevent hackers from getting access to private business data as it passes between a website and a visitor’s browser.

APM is foundational in assessing an application's internal health. It employs a variety of tools and techniques to monitor crucial metrics such as response times, error rates, and resource utilization. This comprehensive analysis enables teams to identify bottlenecks, slow database queries, and other potential performance-related issues that could diminish the user experience.

In this post we will take a look at the icingadb check command built into Icinga 2 for monitoring the health of Icinga DB. If you have already configured it, this blog post will give you some insights on what it actually checks, otherwise, it showcases what useful health checks you are missing out on and should serve as a motivation to enable the check.

APIs (Application Programming Interfaces) are the foundation of applications, facilitating communication between different services. To authenticate and secure these interactions, API keys and tokens play a vital role. However, improperly managing these sensitive credentials can lead to security vulnerabilities. In this blog, we will explore what API keys and tokens are, how to securely manage them, and best practices to use them across services while avoiding exposure.

Amazon S3 is a leading object storage service, but its pricing model, particularly for data egress, often becomes a significant burden for businesses with high outbound data needs. Cloudflare R2, a relatively new option, offers an attractive alternative with its simplified pricing and performance benefits. In this blog, we will explore why you should consider moving from AWS S3 to Cloudflare R2, compare their pricing with real-world examples, and provide a step-by-step migration guide with Node.js code.