Full-stack observability with Cisco AppDynamics revolutionizes call center management, optimizing performance, improving customer experience and driving business success. Full-stack observability has revolutionized call center management by integrating Cisco AppDynamics into Cisco Unified Contact Center Enterprise (UCCE). Let’s explore the value of UCCE monitoring and its ability to deliver exceptional customer experiences.

Out of more than 100 services that Amazon Web Services (AWS) provides, Amazon CloudWatch was one of the earliest services provided by AWS. CloudWatch was announced on May 17th, 2009, and it was the 7th service released after S3, SQS, SimpleDB, EBS, EC2, and EMR. AWS CloudWatch is a suite of tools that encompasses a wide range of cloud resources, including collecting logs and metrics; monitoring; visualization and alerting; and automated action in response to operational health changes.

Tech debt is usually one of the most fraught topics on engineering teams. Engineers often feel they aren’t allowed enough time to address tech debt. Product partners wonder why engineers spend so much time working on it—or at least talking about it. “The business” always seems to insinuate that engineers should do less of it, instead focusing on shipping value to customers.

The Knowledge Base has had an upgrade, introducing our new Support Center! The Support Center is packed with tonnes of useful information to help you make the most of the RapidSpike platform.

Amazon Elastic Container Service (ECS) is a versatile platform that enables developers to build scalable and resilient applications using containers. However, containerized services, like Node.js applications, may face challenges like memory leaks, which can result in container crashes. In this blog post, we’ll delve into the process of identifying and addressing memory leaks in Node.js containers running on ECS. First, let’s look closer at what a memory leak is.