Operations | Monitoring | ITSM | DevOps | Cloud

The role of third-party SaaS and cloud services in the modern software development stack needs no explanation. Primarily due to the ease of setting up and hooking them together, they make the software development lifecycle (SDLC) much easier than it was 10 years ago. No more managing the overhead of installing, configuring, maintaining, backing up, and scaling of source code repos, virtual machines, and CI/CD systems. Some services don't have any in-house options, e.g. payment gateways.

When your telemetry pipeline starts falling behind, the countdown to production impact has already begun. One Bindplane customer operating a large-scale log ingestion pipeline built on the OpenTelemetry Collector and Kafka hit that breaking point. Instead of keeping pace with incoming data, their pipeline was ingesting just 12,000 events per second (EPS) per partition/collector—and this Kafka topic had 16 partitions. In aggregate, that was roughly 192K EPS.

The IT environments of large enterprises have become so complex that operational teams have turned to two solution categories in particular to help them improve visibility and gain faster incident response, automate and enable more effective decision-making.

At Nexthink, our focus is Digital Employee Experience (DEX), it’s all we do, and all we aim to be the very best at. Today, we have a unique opportunity to deliver the world’s most advanced DEX models and agents, fine-tuned and trained specifically on real DEX use cases from our thousands of users. This matters because, in our vision, most IT operations will eventually be fully automated by AI and technology.

The Simple Network Management Protocol (SNMP) sure does pack a punch for something with “simple” in its name, as it literally provides the lifeblood of network monitoring and device communications. Network admins rely heavily on SNMP because nearly every technology manufacturer supports the protocol. And, in turn, it enables them to collect information, configure devices and receive alerts about network performance and issues.

It’s Monday morning, and a new hire is walking into the office for their first day. Before they can dive into the work, they need access to email, project management tools, cloud storage, and a dozen other SaaS apps their role depends on. IT has already been hard at work behind the scenes, provisioning accounts, assigning permissions, and making sure everything is ready the moment they sign in.

Launch Week Day 1: Introducing Discover Services Picture this: It's 2 AM, alerts are firing, and you're staring at a dashboard trying to figure out which service is causing the cascade of failures. Your service map is a six-month-old Miro board, and you have no idea what's actually talking to what in production right now. If you've been there, you're not alone. In fast-moving teams, new services get deployed faster than you can track them.