Incident and Problem Management are two very different issues in IT service management that are unfortunately often used interchangeably. On the surface, it might just seem like a matter of terminology. But, what if you get to know that one is a small hiccup and the other could dent your entire quarterly or annual results?

In a recent post I talked about the strain being placed on IT Infrastructure with the current surge in demand for online services being driven by the COVID-19 pandemic. I talked about how this sudden migration to online has exposed weaknesses in, and in some cases a total lack of, adequate monitoring practices. Unfortunately, many online sites have experienced degradation of service, poor customer experiences, and even complete outages.

With Site24x7 Server Monitoring, you can track the availability and system-level metrics of your servers, including CPU, memory, disk usage, and more. But did you know that you can also monitor the performance of each and every service and process running on your servers? Don't fall behind Almost all applications rely on a large number of services (for Windows) and processes (for Linux) to run smoothly and effectively.