Operations | Monitoring | ITSM | DevOps | Cloud

A self-service portal is designed to reduce IT support tickets by enabling employees to solve common issues on their own. But if self-service is supposed to improve efficiency, why do so many portals remain unused while help desk queues continue to grow? In this video, you'll learn what a self-service portal is, why many organizations struggle with low adoption, and the three key factors that determine whether your portal actually reduces ticket volume.

This video explains how to trace a user through older or inaccessible services using identifiable information like emails or usernames when OpenTelemetry traces are unavailable.

Learn how to trace complex multi-hop transactions across microservices when OpenTelemetry isn't available or trace parents get lost. This quick tutorial demonstrates how to use full-text search in proxymock (a free CLI and UI tool) to isolate user journeys (like looking up a specific username) and instantly generate waterfall tracing views. Whether you are working locally or in a Kubernetes cluster, you can record API traffic, visualize multi-hop requests, and easily transition those captures into load or regression tests.

An agent harness for AIOps is the runtime layer that coding agents like Claude Code were never built to provide: context isolation, decision traceability, and gated execution for tools that touch production. Aura is Mezmo's open-source (Apache 2.0) agent harness, purpose-built for operations work rather than software development.

Learn how Skylar Advisor helps IT operations teams move beyond monitoring to AI-driven operational intelligence. In this walkthrough, you'll see how Skylar Advisor helps operators investigate issues, identify meaningful operational risks, collaborate more effectively, and predict potential problems before they impact services. In this video you'll discover Skylar Advisors key features like: By combining Ask Skylar, investigations, advisories, and predictions, Skylar Advisor helps IT teams reduce noise, focus on what matters most, and proactively improve service reliability.

Experimental robots currently assemble minor subparts of themselves, though practical utility remains a distant milestone. What is physical AI? Physical AI embeds machine learning directly into hardware, enabling algorithms to interact, move, and perform autonomous tasks in the physical world.

It's time to go from reactive firefighting to predictive prevention. Learn how the Time Series Foundation Models can forecast system failures before they cascade.

Ever wondered how your orders get from a warehouse to your front door with speed and accuracy? Join us on "The Power Journey". The Power Journey follows a single product—a travel power adapter—on its journey from the factory floor to the customer's hands. This highlight reel gives a glimpse into Zebra’s innovation in action, demonstrating how intelligent supply chain operations and connected frontline solutions enhance asset visibility at every critical step of the workflow. You’ll see how our latest hardware, software, services, and AI capabilities work together to deliver end-to-end traceability.

What are the biggest pain points? What's the most critical problem to solve? The best IT documentation starts with those two questions — not an outline. Watch the full IT Leadership Lab session.

Cloud first was gospel for a decade. But the calculus has changed, and organisations are asking harder questions about where their workloads actually belong. In this clip, Civo Product Director Russ Smith breaks down the four forces that have converged to shift the default: spiralling bills that are no longer defensible at scale, the Broadcom acquisition that detonated VMware pricing overnight, sovereignty becoming a boardroom procurement requirement, and AI making new hardware brutally expensive.