Operations | Monitoring | ITSM | DevOps | Cloud

Most engineering metrics track individual output. DRIVE measures the health of the system as a whole. In this Feature Friday, Director of Customer Education and Delivery Taylor Schmidt walks through Cortex's DRIVE scorecard and dashboard, a framework covering five pillars: delivery, reliability, initiatives, vigilance, and efficiency.

The most common tickets in your queue are telling you exactly what's missing from your documentation. Review what people need help with most — that's your priority list. Watch the full IT Leadership Lab session.

An AI agent is only as useful as the job you can safely hand it. In this Zero Ticket Minute, Ian Coppock, Resolve Customer & Partner Marketing Manager, breaks down why enterprise AI is moving toward purpose-built agents with defined roles, scoped permissions, and real guardrails. That is the foundation for autonomous IT operations and Zero Ticket IT. Subscribe for weekly insights on AI, IT automation, and where enterprise operations are heading.

Discover how LogicMonitor and IBM, alongside Edwin AI, are transforming modern IT operations. In this panel discussion, Garth Fort (Chief Product Officer at LogicMonitor) and industry experts break down how businesses are moving past basic observability to embrace self-healing automation and autonomous IT across complex hybrid environments.

The new Spike app for Slack brings incident response into the channel your team already works in. This walkthrough covers the @Spike AI assistant, the redesigned incident alert template, Statuspage syncing, and on-call overrides. To get started, head to Slack settings inside Spike and reconnect the app. Chapters Statuspage syncing is available on all plans. Spike is an incident response and on-call management platform. Alert routing, escalation policies, on-call schedules, and incident management, built for engineering teams.

The new Spike app for Slack brings incident response into the channel your team already works in. This walkthrough covers the @Spike AI assistant, the redesigned incident alert template, Statuspage syncing, and on-call overrides. To get started, head to Slack settings inside Spike and reconnect the app. Chapters Statuspage syncing is available on all plans. Spike is an incident response and on-call management platform. Alert routing, escalation policies, on-call schedules, and incident management, built for engineering teams.

Pre-install scripts mean a malicious package can compromise a developer's laptop the moment it's pulled – no build, no deploy, no install required. That breaks the old model where scanning catches a bad package after the fact, when it's already too late. The fix is active policy enforcement at the point of pull, using signals like package age, signed provenance, and maintainer trust to filter out malicious packages before they ever land.

Discover Steven’s journey with Ubuntu in this interview at Google Next.

In this episode of Grafana's Big Tent, hosts Mat Ryer (Senior Director of AI, Grafana Labs) and Tom Wilkie (CTO, Grafana Labs) sit down with Eric Burns, Field Executive Architect at Anthropic, to talk about building trust between tech and business execs, why Anthropic bet early on running across every major cloud, and what it was like watching large language models go from "interesting" to "obviously the future" in real time.

In a recent article, The Register suggested that SQL Server is “too lucrative to ditch, but too legacy to love” - but is that actually true? With many years’ SQL Server, PostgreSQL and Oracle experience between them, Steve Jones, Kellyn Gorman, Grant Fritchey, and Pat Wright offer their thoughts on the article, and the current state of SQL Server as a whole - including how it fares against other databases in 2026.