Operations | Monitoring | ITSM | DevOps | Cloud

There are two doors for IT problems: people calling the help desk and machines firing alerts. Both usually end up as tickets. That ends now. Resolve’s agentic automation fixes issues at the source.

In the sixth episode of Masterclass 2025, learn how to set up the essential change management configurations in ServiceDesk Plus Cloud. We will go over how to build change templates for the various change types, craft a visual workflow builder for deploying changes, and leverage release and project management capabilities to ensure the successful deployment of changes.

Major enhancements are planned for the Apple ecosystem, focusing on app management and productivity improvements. Ivanti's platform will receive updates to enhance security and manageability. Upcoming features include improvements to the admin experience, fixes for username errors during sync, and new capabilities for controlling configuration distribution, all aimed at enhancing user experience and operational efficiency.

What is ITSM? In this beginner-friendly video series, we break down IT Service Management in the simplest terms possible so you can understand how it impacts businesses today. Whether you’re a student, IT professional, or business owner, you’ll learn the fundamentals of ITSM, its key processes like incident management, change management, and service request handling, and why it’s essential in 2025’s fast-paced digital world. By the end, you’ll know exactly how ITSM streamlines operations, reduces downtime, and improves service quality.

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In this real-time walkthrough, learn how to install and upgrade Puppet Enterprise using the Puppet Enterprise Administration Module (PEADM). This module helps you with admin and maintenance tasks and really helps you ensure that installations are consistently executed each and every time. Follow along from configuration to execution as Tony Green runs a monolithic installation example and provides an overview of the resources and options available to you.

Allow, encourage, and reward curiosity to build a safe environment for growth.

You may be thinking to yourself, "We're only just over halfway through 2025, is it really time to start thinking about next year?" and the simple answer is yes. Unlike Halloween decorations in July or Christmas decorations in August, it's never too early to start thinking about your plans for the next year. By getting a jumpstart now, you can better plan for goals, initiatives, and the ever-elusive IT budget.

SharePoint Vulnerabilities and Security Updates SharePoint is currently facing vulnerabilities that are being actively exploited, leading to guidance from Microsoft and CISA. An attack chain known as Tool Shell is taking advantage of CVEs, revealing new security risks. On-prem software poses significant threats as attackers can decrypt it. Mitigation involves applying updates and improving threat detection. Additionally, Exchange Server has a security update addressing five vulnerabilities, and users must switch from EWS to Microsoft Graph by October 2026.

Over 1,200 engineers, leaders, and teams shared their biggest observability challenges in our third annual Observability Survey — and the results are in. In this video, Marc Chipouras (Head of Emerging Products, Grafana Labs) breaks down the top insights: Thanks for watching!