Operations | Monitoring | ITSM | DevOps | Cloud

One of the key challenges that most IT service desks face is transitioning ITSM best practices from the drawing board to daily practice. And seldom do teams realize that this hurdle can be handled effectively by leveraging the capabilities offered by #ITSM tools like ServiceDesk Plus. This session is a blend of the recommended industry best practices and ManageEngine's 15 years of ITSM experience, all aimed at helping service desk teams implement best practices in their day-to-day #ITSMprocesses. 

The latest update to #ServiceDeskPlusMSP brings a refreshing new UI and exciting new features empowering your #servicedesk with capabilities that will help you take your business to the next level, and provide an enhanced service experience to your customers.

So, you want to update the software for your user, be it the nodes in your K8s cluster, a browser on the user’s desktop, an app in the user’s smartphone or even a user’s car. What can possibly go wrong? In this talk, we’ll analyze real-world software update fails and how multiple DevOps patterns, that fit a variety of scenarios, could have saved the developers. Manually making sure that everything works before sending update and expecting the user to do acceptance tests before they update is most definitely not on the list of such patterns.

As enterprises accelerate their adoption of containers and Kubernetes, they need to take necessary steps to protect such a critical part of their compute infrastructure. But not everyone has the same security needs, with developers and engineers often asking for different levels of granular control on specific configurations. This masterclass will help you navigate these conversations using Rancher’s current best practice security guidance. Topics to be covered will include:

How to use SIGNL4 alert categories to map and display alert severity or criticality

Suffering from all too frequent, business damaging IT outages? Struggling to make sense of torrents of operational data and metrics? Overwhelmed by ever-increasing IT complexity and monitoring tool sprawl? Interlink Software is dedicated to helping IT teams in large, digital enterprises tackle these challenges and efficiently protect service availability. Your digital enterprise needs AIOps.

With root cause analysis, LogicMonitor uses automatically discovered relationships between monitored resources to identify the root cause for triggered alerts and notify users of the originating issue, while preventing notifications for dependent resources in alert. When a core or root device goes down affecting connectivity for downstream devices, Root Cause Analysis (RCA) will identify the originating and dependent resources and subsequent alerts and disable notifications for dependent resources.

Dynamic thresholds enable teams to understand expected performance and where performance deviates from what’s normal & needs attention. At the same time, teams can ensure that they aren’t receiving alerts for optimized machines that are regularly highly utilized.

Michael Krenz, Senior Director Global Engineering at Delivery Hero, discusses how Datadog enabled their business to scale without sacrificing visibility.