Operations | Monitoring | ITSM | DevOps | Cloud

The past week has been a turbulent time for Bitbucket Cloud's engineering and support teams as well as our customers. Some of you have expressed concern regarding our services’ performance and reliability in recent days. Fortunately, for the majority of Bitbucket users, our services have continued to perform smoothly. But given the number of developers who use Bitbucket daily, even a small percentage of our active users represents a lot of people.

Cloud-based software company Salesforce is the world’s No. 1 customer relationship management platform (CRM). It helps businesses connect their marketing, sales, commerce, service, and IT teams through one integrated platform.

Rootly is on a mission to create a world where maintaining reliability is frictionless, delightful, and accessible to anyone. Making resolving and learning from incidents every organizations superpower.

The growth of technology has led to more efficient and relevant digital experiences, and customers continue to expect more out of those interactions. That’s true no matter their location and no matter which device they choose to use. Companies that cannot provide these kinds of personalized interactions for their customers find themselves falling behind the competition as technology continues to advance.

One of the top Elite partners I enjoy working with is an MSP based out of White Salmon, Washington called Radcomp. Over the years, I’ve worked closely with their manager of operations, Tyrell Midland. We’ve had all sorts of candid conversations in that time, but one we had last week I thought would make a great blog post.

Adoption of service meshes like Istio is increasing. As a result, Speedscale has developed a webassembly plugin. We extended Envoy using Rust, and no changes are required to your Istio configuration. This allows us to leverage the same sidecars that you have deployed throughout your environment to inspect API traffic. Once we are listening through Istio, the typical Speedscale magic can take place. We can use the data to build integration/performance test suites and autogenerate service mocks.

As our enterprise customers build out large, multi-cluster Kubernetes environments, they are encountering an entirely new set of complex security, observability, and networking challenges, requiring solutions that operate at scale and can be deployed both on-premises and across multiple clouds. New features in our latest release add to the already formidable capabilities of Calico Enterprise.

A common pain point we repeatedly hear from our customers that use Desktop as a Service (DaaS)/Virtual Desktop Infrastructure (VDI) environments is, “We have monitoring in place for physical hosts and infrastructure, but our employees still complain a lot.” If DaaS or VDI is part of your IT environment and you lack visibility into such environments to ensure effective employee experience, read on.

Slack experienced meteoric growth between 2017 and 2020—but that level of growth came with growing pains. In his talk at the 2021 o11ycon+hnycon, Frank Chen (LinkedIn), a Slack Senior Staff Engineer, detailed one of Slack’s biggest pain points in that period: flaky tests. A flaky test returns both a passing and failing result despite no changes in the code. At one point, between 2017 and 2020, Slack’s flaky test rate reached as high as 50%.

In a previous blog, we discussed how to monitor, troubleshoot, and fix high %CPU issues. We also revealed a system API that could have an unexpected impact on CPU consumption. In this episode, we’ll discuss another time-related performance aspect that is unique to security software: application startup time. You don’t need to be a developer to benefit from this article.