Operations | Monitoring | ITSM | DevOps | Cloud

Customer service is the field of providing service to customers before, during, and after a purchase or transaction. How you view a successful customer interaction depends on the customer service representative’s ability to adjust to the customer’s personality. A company that considers good customer service essential may spend more money on training employees than the average company or may limit the number of complaints to a small percentage of total customers.

It’s not surprising that most failures are caused by a change somewhere in a system, such as a new code deployment, configuration change, auto-scaling activity or auto-healing event. As you investigate the root cause of an incident, the best place to start is to find what changed. To understand what change caused a problem and what effects propagated across your stack, you need to be able to see how the relationships between stack components have changed over time.

Databases are often the biggest bottleneck when it comes to application performance. Over the years a number of new database designs have emerged to help with not only basic scalability and performance but also to help improve developer productivity and make building certain types of applications easier. That isn’t to say these new databases are magical — there are always trade-offs being made and certain things are sacrificed for gains in other areas.

Today is one of the most special days in Nexthink history. I personally believe that founding and growing a tech company is mainly about developing amazing technologies which have the potential to change how people work. With the launch of our new Infinity platform, I feel we are truly transforming how digital workplace teams get their jobs done—not only for themselves but for all the employees in their companies.

Everybody is starting to look more at object storage to deliver on data lake initiatives, and S3, specifically Amazon S3, is the gold standard for that. In addition, we’ve heard from many of you that setting up S3 as a destination is a must when starting with Cribl Stream. So in this article we’ll walk you through the setup.

The concept of containerization helps you run applications as lightweight virtual machines. As a web developer, setting up local development environments can be tiresome. However, using tools like Docker and Kubernetes gives developers an upper hand to quickly set up and deploy applications. This guide uses Docker to deploy a React app to Kubernetes.

Healthcare organizations face myriad risks, from data privacy and corporate compliance to medical malpractice and environmental safety. With more than 30 hospitals and numerous specialized facilities across six states, US nonprofit Banner Health had different vendor management processes across the organization. “I wanted Banner Health’s teams to work together efficiently,” says Cameron Nickerson, IT vendor management director at the health system.

Observability is one of the most critical ways to improve visibility and control over complex software systems. If you've ever wondered how observability differs from monitoring, then this guide will explain some of the key differences between these two popular concepts.

Alerting infrastructure is often complex, with many pieces of the pipeline that often live in different places. Scaling this across many teams and organizations is an especially challenging task. As organizations grow in size, the observability component tends to grow along with it. For example, you may have many components, each of which needs a different set of alerts. You may have several teams, each with a different channel where notifications should be delivered.

Right at the beginning of the summer was the launch of our console V3 in Alpha testing; as explained in this article, the main goal of this V3 was to solve the UX issues present in the V2; it's also fully open source and rewritten from scratch in React. We gathered many feedbacks, and our Frontend team is continuing to add every feature already available on the V2 to go from Alpha to Beta testing at the end of September.