Operations | Monitoring | ITSM | DevOps | Cloud

When your IT team is buried in tickets, struggling with shadow IT, and constantly putting out fires, it can feel frustrating and unsustainable. That’s where IT Service Management (ITSM) comes in. ITSM gives you a plan to deliver reliable IT services while helping teams focus on what matters most: driving business success. It covers everything from handling incidents and requests to improving workflows and providing consistent value. ITSM aligns your IT team with business goals.

Learn how to set up a Preservation Hold in SharePoint Online using Microsoft Purview to retain and protect critical business data.

Friction in eCommerce is a silent sales killer. When customers hit roadblocks—slow pages, confusing layouts, unnecessary steps—they ditch their carts and move on. The problem? Many online stores create friction without even realizing it. But here’s the deal: Not all friction is the same. Some comes from clunky tech, while other issues stem from poor design choices or pushy sales tactics.

Today, we’re excited to announce Gremlin Private Edition, a version of Gremlin that you can run entirely within your own private network.

Observability at scale is challenging—especially when dealing with high-volume distributed traces. Traditional tracing tools struggle with large traces containing thousands of spans, often leading to sluggish UIs and an unmanageable debugging experience. Most tracing tools we checked have a limit on the maximum spans they can load for a single trace. But with SigNoz, we’ve redefined what’s possible.

With a compound annual growth rate (CAGR) of 20% from 2023 to 2032, retail media is growing faster than almost any other form of ad spend. As per the eMarketer report, the industry will receive $140 billion of ad spend by the end of 2024. At this pace, GroupM estimates that the retail media spending will surpass total digital advertising through 2027. One thing is clear - the retail media landscape is changing fast.

Amazon Web Services (AWS) offers over 200 fully-featured services. AWS Elastic Compute Cloud (EC2), Elastic Container Service (ECS), Amazon Lambda, and the AWS Simple Storage Service (Amazon S3) are some of the most critical services you should become familiar with. We’ve previously covered Amazon ECS vs. EKS vs. Fargate for managing and deploying containers. This guide will explain how Amazon EC2, Lambda, ECS, and S3 compare and when you’ll want to use each.

Picture this: You're the IT manager at a large company, and you're responsible for ensuring that your network is running smoothly. But how do you know if everything is working as it should be? You could wait for someone to report a problem, but that's reactive and not ideal. You could monitor your network constantly, but that's impractical and time-consuming. So what's the solution? Enter synthetic monitoring, the secret sauce to network monitoring.