Operations | Monitoring | ITSM | DevOps | Cloud

Service Level Agreements are designed to foster trust between your customers and your business. They help define the maximum amount of downtime your team finds acceptable. While they can have legal repercussions, SLAs are fundamentally about trust. Your customers use your service because you’re the best at what you do. They remain loyal because they trust you to do what they need. Retention in SaaS is very fickle, and competition in certain spaces is quite stiff.

When it comes to IoT data, MQTT is a superstar. With so many IoT devices generating data out in the world, developers need ways to access it. After all, data lies at the heart of every application. But data doesn’t just magically manifest itself into your datastore, and building the right data pipeline can make or break an application. Data collection is not a one-size-fits-all problem to solve.

Syslog is a very common method for transmitting data from network devices and open systems servers data to analytics platforms like Elastic and Splunk. As adaptable as syslog is, it still has significant constraints, which is a pain for most companies that lack the resources to scale their capability needed for syslog.

In the last half-decade, AIOps and observability have arguably been the hottest two topics in IT operations management. Gartner first mentioned AIOps—Artificial Intelligence for IT Operations—in 2016, defining it as using big data and machine learning to automate IT operations processes, such as event correlation, anomaly detection and causality determination.

This week over at WebPageTest, we’re excited to be taking our first steps into the performance education space with our new completely free online course, Lightning-Fast Web Performance by WPT Senior Experience Engineer, Scott Jehl. This course is for you, whether you’re a DevOps engineer curious to learn more about WebPerf or you’re part of a front-end and QA team responsible for website optimization and lowering latency.

Microsoft Teams Phone has reached about 12 million users, with many Enterprises now in the process of considering and then deploying this functionality that comes with their E5 subscription. Moving to Teams Phone involves important changes in the IT and UC environment but enables a seamless experience for business lines reliant on Microsoft services.

Staying ahead of any issues can be the difference between a swift resolution or a catastrophe. At NinjaOne, we want to arm our partners with the tools to be alerted at a moment’s notice of any potential problems with their or their customers’ endpoints. This is why we built our new notification channels feature - to help technicians proactively manage their endpoints with critical alerts no matter where they are and regardless of what tools they use.

In this article, you’ll be introduced to two tools: Speedscale and NeoLoad. Both of these tools offer you a way to load test your applications. This post will compare their ease of setup, development experience, fit within a modern infrastructure, and integration into CI/CD. Load testing is not a new concept in any way: the term was common even before Google Trends started recording data in 2004.

Distributed denial-of-service (DDoS) attacks have been a continuous threat since the advent of the commercial internet. The struggle between security experts and DDoS protection is an asymmetrical war where $30 attacks can jeopardize millions of dollars for companies in downtime and breaches of contract. They can also be a smokescreen for something worse, such as the infiltration of malware.

In this post, we’ll look at how to host the OpenTelemetry Collector in Azure Container Apps. There are a few gotchas with how it’s deployed, so hopefully this will stop you from hitting the same issues. If you don’t care about the details and just want to run a script, I’ve created one here.