Operations | Monitoring | ITSM | DevOps | Cloud

Takeaways from IT Nation 2018

I had a wonderful time at IT Nation 2018 last week, getting to know many of you at the OnPage booth and during networking breaks. I also learned so much from the breakout sessions, not only from the knowledgeable speakers who shared ideas, best practices and experiences out in the field but also from the audience questions. Presentations are so much more valuable when there’s a lot of interaction!

Server Log Files in a Nutshell

Servers take a lot of requests daily, we know that…We also know that the server responds instantly. But who makes the request? What do they want, and what exactly are they looking for? Where do these visitors come from? How often they are making a request: once a month, once a day, almost every minute? Well, answers to these, and potentially a lot more questions, can be found in a single place - the server log file.

Introducing Custom Parsing on LogDNA: A dead simple way to define your own log parsing rules

We’re excited to announce that LogDNA’s built-in log parser offers custom parsing, now available in beta. This means you can now use our step-by-step wizard to wrangle non-standard log formats and run custom transformations on your logs, allowing you to easily search and graph log lines that were previously off limits. The best part is, it’s a simple three step process: search, extract, validate… done!

Five Customer Service Tools to Boost Your Business

It’s a well-known and often repeated business motto that it is cheaper to retain customers than it is to attract new ones. In order to save on marketing, networking, and the cost of potentially losing disgruntled customers, your customer service needs to be on point. You should already have a strong team in place whose focus is on service, but consumers are starting to expect more from the companies they support.

Falco 0.13.0 Released: Kubernetes Audit Events Support

We recently released Falco 0.13.0, which is probably the most exciting release since Falco’s 0.1.0 release almost two and a half years ago. With 0.13.0, we’re adding support for a second stream of events — Kubernetes Audit Events. This release also lays the groundwork for additional event sources to be easily added.

SLF4J: 10 Reasons Why You Should Be Using It

One of the most important aspects of developing an efficient system is to have clean, helpful logs that will help you understand what errors are being triggered, and what information is being processed. When you are first creating an application, you might not know what logging framework will be most suitable for your future needs, or you could simply want your system to remain agnostic regarding the logging implementation to be used.

timeShift(GrafanaBuzz, 1w) Issue 68

The team was busy speaking at events in Europe and the US this week, showing off new Grafana features and talking about what’s to come. Check out the presentation on logging in Grafana below; we’ll share the video once it’s available. Also in this week’s issue we have 2 new plugins to share, and your weekly dose of Grafana related blog articles and videos.

Check Root Access Keys Action

Still referencing Best Practices for Managing AWS Access Keys, best practices recommends that root access keys are never used and should be completely removed from your AWS account. Instead, IAM users with limited permissions should be used. In fact, Skeddly even prevents root access keys from being registered with Skeddly. We always recommend using IAM third-party roles, however, access keys can still be used. And we only allow IAM user access keys to be registered.