Operations | Monitoring | ITSM | DevOps | Cloud

The AI sidekick called Dossinth I'm building is starting to take shape. So far, it became a moderately useful CRM, with a nice dashboard, and event log, daily briefing (which I am also receiving by email), account management and knowledge base. It's less AI and more CRM. For now. Here's a quick tour...

The AI saga continues. I feel like every business felt like they had to add some AI into their product to stay relevant, but reality shows us that's not the case. Same thing at Monitive. Not looking to add AI to our service until it proves its usefulness. However, using it as an internal tool is all doable. I am still not 100% convinced of its usefulness, but I am hoping to radically improve my relationship with our customers, and - thus - the service itself.

It's starting to take shape. We have a dashboard, we're collecting some metrics, and I'm getting a daily briefing every morning. Also, I have an event log where all the events are going into (the spine of the system), and there's a knowledge base which consists of a GitHub repository which is vectorized and indexed. Its first use is adding context to Herald, the agent that sends me the morning briefing. More details to come.

Continuing my adventure to have Monitive being run by AI Agents, I had some brainstorming sessions with... well... AI. I was impressed about the maturity of the discussions one can have with ChatGPT 5.1 Pro and Claude Code Opus 4.5.

Recently I've been to Lisbon's Web Summit conference, a 3 day, 70,000 participants, 15 stages, 800+ speakers event. Even though there was a track called "AI Summit", all the talks were about AI and AI Agents and how the future of the web, business, economy is more and more AI, and how businesses and people should take steps to adapt as soon as possible to an online world managed and operated by Artificial Intelligence.

Going through my emails, I saw several about Twilio's auto-recharge, and then something about a suspension. We were using Twilio to send SMS messages and phone call alerts. "That's odd, let me check!". I logged into Twilio from my phone and checked. Horror. Instant horror. The balance was insane. But negative. I told my friend I need to sit down and check something. Pulled out my laptop and logged in. Same information. Same insane balance. Right there and then I knew it... we've been abused.

As a small business, we at Monitive understand the importance of being mindful of both the past and the future. We've been in the uptime monitoring business for almost 13 years now and we are proud to say that in 2022, we had a decent financial performance. As we value transparency and honesty above all else, we're excited to share our accomplishments with you and also talk about our plans for 2023.

Happy new year! 🎉 It's 2022, and even though not much has changed in the past year, I'm happy to know that Monitive is running smoothly and brings value to our customers. For the first quarter of 2022 our main focus is fixing issues, either bugs we know of or small tweaks that make everyone's lives better. There are some feature requests in our backlog that we're jumping on starting February, and also a few surprise updates that are in the works and will be launched when they're ready.

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