Operations | Monitoring | ITSM | DevOps | Cloud

ARP (Address Resolution Protocol) is the protocol that bridges Layer 2 and Layer 3 of the OSI model, which in the typical TCP/IP stack is effectively gluing together the Ethernet and Internet Protocol layers. This critical function allows for the discovery of a devices’ MAC (media access control) address based on its known IP address. By extension, an ARP table is simply the method for storing the information discovered through ARP.

Following our latest updates, which, from now on, we’d love to share with you regularly, we’re happy to announce last month’s news. There’s always space for improvements while doing necessary maintenance, so let’s take a look at it.

People around the world depend on Managed Service Providers (MSPs) to keep their businesses running like clockwork, even as their IT infrastructure evolves. Keeping workflows efficient leads to higher profits, but this can be a challenge due to a mix of on-premise infrastructures, public and private cloud, and other complex customer environments. The shift to remote work in 2020 due to the COVID-19 pandemic has only made this more challenging for MSPs.

YAML is a digestible data serialization language that is often utilized to create configuration files and works in concurrence with any programming language. YAML is a data serialization language designed for human interaction. It’s a strict superset of JSON, another data serialization language. But because it’s a strict superset, it can do everything that JSON can and more.

Sentry is one of the most popular error tracking tools, which monitors your application for errors and exceptions. Sentry also has an open source version of the product that you can host yourself, but today we will talk about their cloud hosted product.

Customer service is by no means easy. Managing this part of your operation can be immensely challenging. Your team must strike a balance between solid technical knowledge and perfect communication skills to deliver the very best customer experience. At StartingPoint, we believe customer experience is something that should be continuously refined. Exceptional customer experiences are the fuel driving the growth of your business.

Your network relies on reliable data transmission. Not only could troublesome connections yield negative results for customers, but connectivity issues could also indicate deeper problems within your network. However, if you monitor your bandwidth consistently and carefully, you can maintain your network’s health and solve issues as they arise.

DigitalOcean is a cost-effective virtual private server (VPS) provider popular among the developer community. The platform also offers services for rapid development, deployment, testing, and maintaining modern distributed applications. One of these services is a managed firewall solution that allows blocking unwanted traffic. It’s relatively easy to manage and deploy as an infrastructure component. Sometimes, however, operations teams need to dig deeper when the firewall blocks network traffic.

It’s do or die. In today’s brutally competitive digital economy, it is imperative for organizations to transform themselves into software-driven businesses — becoming “digital innovation factories” that can quickly and efficiently create and distribute new digital services. This enables them to be resilient, nimble, and innovative, creating business value and responding to market shifts and to customer needs. What does it take to keep your digital innovation factory humming?