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Six sales skills MSPs need for successful selling in 2022

The MSP sales process has experienced some serious disruption over the past couple of years as a result of the pandemic, and as we make our way through this fifth wave, it is still unclear how much more we will all have to endure. But your MSP business still needs to grow—and to grow, you need sales, so what are the top sales skills your team needs to generate success in 2022?

Communicating to Users During Incidents

Imagine you're having a regular day at work, opening up your browser, double checking something for a client in that web app your team built for them, when suddenly, you see this screen: You hit refresh a few times, just to be sure. Nope. Still down. What happens next depends on how well your team has planned for incidents like this (some folks call it unplanned downtime).

New Analyst Report: The State of Microsoft 365 Performance Management

Martello recently commissioned EMA to conduct an entirely independent exploration of the state of Microsoft 365 and how enterprises are managing its performance and user experience in today’s modern workplace. With special attention given to Microsoft Teams, EMA set out to gauge the criticality, impact, performance, management, challenges, and best practices of Microsoft 365.

All about the Grafana Labs Hackathon 2.0

After the success of our first company-wide hackathon last June, we committed to hosting more hackathons each year. So in December, Grafana Labs invited the company to once again press pause on the daily grind and commit five days to our second hackathon. And the Grafanistas showed up: 148 staffers (almost 20% more than the last round) signed on for the week-long event that involved virtual brainstorming, collaborative coding, and creative presentations.

Insurance Management Software (2022 Guide)

Insurance management software automates customer service and office management activities for insurance agencies. Many insurance agency software solutions include task management systems and cloud storage facilities, enabling team members to centralize key administrative tasks without having to navigate between multiple platforms. It’s a no-brainer for all agencies. Insurance agents are wasting far too much time on tedious and repetitive tasks that could easily be automated.

What Are the Essential Features of Predictive Maintenance?

Giving maintenance on time is incredibly significant. If maintenance is not done on time, it can increase your maintenance expenditure by 15 percent to 40 percent. However, if you provide maintenance proactively you can save maintenance expenses up to 40 percent. Therefore, investing in an automated predictive maintenance tool is essential for organizations, especially when they have hundreds of assets and pieces of equipment.

Network AF, Episode 8: Staying curious with Ron Winward

In the first podcast episode of 2022, Avi welcomes Ron Winward to Network AF! Ron is the vice president of network services at INAP, global provider of secure, performance-oriented, hybrid infrastructure. Like Avi, Ron also grew up in Pennsylvania and is a member of the East Coast Access of Infrastructure.