Operations | Monitoring | ITSM | DevOps | Cloud

Mean time to resolution (MTTR) is a metric that transcends industry and technology. It’s a measure of how quickly, on average, support teams identify, act, and resolve IT issues and incidents. Because MTTR directly relates to service quality, maintaining a low MTTR is a critical goal for DevOps and SRE teams. These teams have a vested interest in resolving issues quickly because escalating incidents to higher levels of the support team increases response and resolution times.

Relational database or non-relational database: which should you use for your projects? It’s a common question. When choosing the database type that’s right for your requirements, it’s important to understand the differences between the two. Both database types are practical in different situations and use cases and have commonalities.

I’ve had the honor and privilege of authoring The SRE Report for the last three years. For the 2023 version, this included working with some amazing individuals like Anna Jones, Kurt Andersen, and Steve McGhee. Download The SRE Report 2023 here (no registration required).

As the years zip by at increasingly whiplash-inducing speeds, I feel a strange mix of emotions. On one hand, yes, it is indeed a little startling that 2022 has come and gone so quickly. But as I look back on the passing year, I am also amazed at the number of things that occurred, the challenges we faced, the goals we accomplished, and the many things we’ve learned. All in all, 2022 was a fantastic year for InvGate. Our community of users, developers, and employees is bigger and better than ever.

Our beloved cfbs CLI tool for working with CFEngine Build is rapidly evolving. At the time of writing, we are currently at version 3.2.1. Thus I would like to take this opportunity to talk a bit about the latest and greatest features; including support for users to manipulate input parameters in modules, as well as a couple of new build steps.

Datadog Real User Monitoring (RUM) provides end-to-end visibility into the user experience and performance of your browser and mobile applications. RUM allows you to capture and retain complete user sessions for 30 days. This means you can pinpoint bugs, prioritize issues, and determine fixes with data collected across an entire quarter.

Are you experiencing difficulties in locating a specific asset in your warehouse? Whether it be boxes, containers, or individual items, having visibility to all your assets is necessary for a productive and compliant warehouse. But, keeping track of all of those individual parts can be challenging, especially if your warehouse needs to manage thousands of pieces of machinery, goods, or assets.

It’s that time of year again! If you’re not a procrastinator, you’ve probably already blown out your sprinklers for winter and are looking forward to the snow and holidays ahead. Well done, irrigation purists! I, on the other hand, am an olympic-level procrastinator and will usually wait until the last moment before NWS forecasts a 10″ snow for the night then frantically search for my air compressor.

In modern organizations, employee efficiency matters just as much as—if not more than—productivity. Although the terms are often used interchangeably, they capture different phenomena. Productivity measures how much work an employee gets done overall. Efficiency refers to an employee’s ability to get more done in less time, with fewer resources.

Opportunities for growth are all around us, but it takes the ability to be open and an eager growth mindset to see them. In this episode, David Noblet, Co-Founder + Chief Architect at ChaosSearch, shares how he and his team find innovative ways to improve digital services for their clients by constantly taking inspiration from their daily lives.