Operations | Monitoring | ITSM | DevOps | Cloud

Digital business services are spread across on-premises, cloud, and SaaS environments. But assuring great service performance is increasingly difficult. Organizations are shifting from device-based monitoring to business service-based monitoring in order to meet the increasing expectations of end users and the business. And now you can see SL1 Business Services in action—without scheduling a live demo or free trial.

In today’s digital landscape, software has become the backbone of every successful business. It streamlines workflows, automates processes, and facilitates communication and collaboration among employees. But software implementation is not just about selecting the right tools; it also involves ensuring that employees embrace and effectively use them. The process of driving software adoption is key to enhancing the digital employee experience (DEX) and driving overall organizational success.

We talk a lot about intermittent network problems. There’s a reason for that. Many network problems are intermittent, which means that they are sporadic, and much more difficult to pinpoint and troubleshoot than constant network problems. Picture this: You're in the middle of an important video conference call with a potential client when suddenly your network connection drops, leaving you stranded and looking like a pixelated mess on the other end. Sound familiar?

In today’s digital world, software vulnerabilities have become a widespread concern. Cybercriminals are always looking for ways to exploit these vulnerabilities, resulting in devastating security breaches. That’s where patch management comes in. In this article, we’ll discuss what patch management is, its importance, and best practices to implement it.

East Hanover, NJ – March 10, 2023 — Alloy Software, a leading provider of IT Service Management and IT Asset Management solutions, announced that it had been presented with a Bronze Stevie® Award in the 17th annual Stevie Awards for Sales & Customer Service.

If you’re using Azure Storage for your cloud infrastructure, it’s essential to control your storage costs to ensure that you’re operating efficiently and cost-effectively. In this article, we’ll explore the key strategies for controlling your Azure Storage costs, including using Azure Budgets, monitoring your budget, and optimizing your storage usage.

Question—when was the last time you purchased a new product and sat down to read the manual end-to-end before getting started? Ask this question to a room of 10 people and you’d likely get one or two hand raises, even though reading first could save you time and preempt many of the questions you’re likely to ask. Herein lies the problem when it comes to creating a SaaS product.

On-call management is a process for managing after-hours support. Cloud on-call scheduling tools allow self-service and mobile access. Multi-channel communications (email, SMS, phone, mobile push notifications and chat) ensure that the alert gets through. AlertOps sends rich alerts, so the on- Call support engineer has all the information they need to know.

An alert escalation can be triggered when the primary support engineer does not respond to or acknowledge an alert within the escalation policy time limit. Keeping managers and stakeholders informed during an incident can help improve confidence in the support team. Once an escalation policy has been established, alert escalations can be automated to ensure consistency.