As we enter 2025, we reflect on a year committed to innovation and customer success at PagerDuty. In 2024, we introduced capabilities that empowered operations teams to mitigate risks, protect customer trust, and improve business outcomes. From managing global outages to addressing complex digital operations, the PagerDuty Operations Cloud enabled organizations to respond faster, work smarter, and build operational resilience.

Artificial intelligence (AI) is reshaping industries, and software development is no exception. By integrating AI technologies like machine learning, generative AI, and natural language processing, development teams can optimize workflows, enhance code quality, and reduce time-to-market. In this article, we’ll examine AI in software development, including its benefits, challenges, and most recent developments. Let’s get started.

It's no secret that building a data-driven culture in a company is hard, but what is it exactly that makes this such a tricky endeavor? Contrary to popular belief, technology isn't the main hurdle. A recent survey reveals that only a quarter of respondents cite technological limitations as the primary obstacle to becoming data-driven.

In 2024, we focused on operating at a very high speed. Every week was a lot of tiny releases, meeting with users, fulfilling user requests and focusing on simplicity. Still an incredibly small team (< 10) but tons of releases. 2025 is going to be great but before that let's glance on the year gone. Read the 2023 recap.

What is Alerting? Alerting is a central component of modern safety and operating concepts. It is used to act quickly and effectively in hazardous situations. From operational alerting in operations management to alerting the population, there are various scenarios that cover specific requirements and areas of application. In this article, we provide an overview of the various alerting methods and their significance.

Including Incident Management software in your IT Service Management (ITSM) strategy has become critical for maintaining the seamless operation of business IT systems. In this article, we’ll delve into the indispensable role Incident Management solutions play in today’s technology-driven workspaces.

Do you feel you’re always playing catch-up with incidents? If so, you’re not alone. As IT environments become more complex, alerts keep piling up, and finding the root cause feels like searching for a needle in a haystack. And ITOps and incident responders are left scratching their heads and wondering: what went wrong? It can be frustrating when you don’t have end-to-end visibility into your systems. This is where observability comes in.

Being an on-call engineer is often overwhelming, requiring you to pivot between tickets, dashboards, runbooks, and different data sources as you try to separate legitimate incidents from unnecessary noise. Not only does the process of investigating irrelevant alerts take time away from remediating important issues, but it also compounds alert fatigue.

Imagine this familiar scenario: it’s 2 a.m., and a critical service goes down. Your phone starts buzzing nonstop with alerts — all essentially saying the same thing. It’s overwhelming, distracting, and makes it that much harder to focus on fixing the problem. Enter Alert Grouping — it’s our smarter way to manage alerts, designed to help you cut through the clutter and focus on what matters.

Your ITOps and Incident Management teams face thousands of alerts daily. How can they find the “needle in the haystack” to prevent critical alerts from escalating into incidents that impact users and customers? This challenge plagues modern IT departments as alert noise, fragmented data, and chaotic workflows extend response times and undermine service reliability.