When your IT team is buried in tickets, struggling with shadow IT, and constantly putting out fires, it can feel frustrating and unsustainable. That’s where IT Service Management (ITSM) comes in. ITSM gives you a plan to deliver reliable IT services while helping teams focus on what matters most: driving business success. It covers everything from handling incidents and requests to improving workflows and providing consistent value. ITSM aligns your IT team with business goals.

Incident management has long relied on ITSM systems designed to handle incidents through a structured ticketing queue, with a focus on compliance and data integrity. While this method brings consistency, it often slows down response times and forces teams into a reactive mode during major incidents. This outdated and fragmented approach creates inconsistencies, as automation tools are inconsistently applied and lack a unified management system.

In 2022, we wrote about our engineering interview process to make it more transparent and accessible to candidates. A lot has changed since then: we've grown to 80 people across London, San Francisco, and New York, and naturally, our interview process has evolved too. We thought it was time for an update!

Incidents happen. Whether it’s a service outage, degraded performance, or an unexpected spike in errors, things will go wrong. The question isn’t if incidents will occur—it’s how quickly and effectively you can respond when they do. For years, incident response has been a mostly manual process: someone gets paged, scrambles to investigate, loops in the right people, and after some firefighting, hopefully resolves the issue before too many customers notice.

Financial entities operate in a complex technical landscape where legacy systems must coexist with modern technologies to meet evolving customer expectations. This interconnected environment introduces vulnerabilities that can lead to IT disruptions, inefficiencies, increased costs, and regulatory risks. High-profile outages, such as those faced by Bank of America and other global institutions, emphasize the critical importance of operational resilience and compliance.

These days, organizations must be prepared to handle unexpected disruptions efficiently. Whether it’s a cybersecurity breach, system failure, or a natural disaster, having a structured Incident Management Process is essential. The Incident Management Team plays a crucial role in swiftly identifying, assessing, and resolving incidents, minimizing downtime, and ensuring business continuity.

Building a mobile app often involves selecting the right framework that aligns with your team’s skill set and project requirements. Two popular choices are Ionic and React Native, both of which enable cross-platform development. ‍ In this post, we’ll compare these frameworks and share why we, at ilert, decided to use Ionic for our mobile app.

DevOps’s concept and development have significantly changed how IT teams work in the last decade. Small and large teams alike can see the difference when they switch from traditional software development cycles to a DevOps cycle: However, effectively embracing DevOps takes work. Thankfully, there are many ways to navigate this challenging journey, and this article will explore the four most effective ones.

A DevOps Self-Assessment provides 15 questions about your DevOps processes and practices and ranks the maturity of your DevOps initiative. Achieving better business outcomes hinges on the ability to release software faster and provide responsive support. DevOps maturity assessments play a critical role in this process by helping organizations pinpoint inefficiencies, identify gaps in collaboration, and refine their workflows.

This post was authored by Mitra Goswami, Ralph Bird, Everaldo Aguiar, and Scott Sieper. Over the past two years, generative AI (GenAI) has come a long way, from the early excitement of ChatGPT to early explorations and more and more companies deploying GenAI-powered features into production.