Operations | Monitoring | ITSM | DevOps | Cloud

How MSPs Can Leverage AI to Increase Efficiencies and Increase Margins

The Managed Service Provider (MSP) industry is highly competitive. The growing demand for IT management and support has led to a proliferation of MSPs, ranging from small to established providers. This saturation intensifies pressure on profit margins and heightens expectations for delivering faster, more efficient services. With many MSPs competing for business, companies must find ways to differentiate themselves to attract and retain clients. At ScienceLogic, we know that AI holds the key to success.

Cribl Stream: Up To 47x More Efficient vs OpenTelemetry Collector

Let me set the record straight before anyone accuses me of bias or not being an OpenTelemetry supporter. Cribl loves OpenTelemetry! We’ve written lots of blogs about It; we have vendor-specific OpenTelemetry Destinations (with more to come!), and we support automatic batch parsing for easier data manipulation and re-batching for network transport efficiency of logs, metrics, and traces.

5 Types of Network Topology and How to Choose the Right One

Successful businesses operate like well-oiled machines. Maintaining an effective network is the key to achieving this smooth operation. After all, the right network delivers efficiency and scalability and protects against cybersecurity threats. That said, building a network that meets your unique business needs can be challenging. To do so, you need to pick the correct type of network topography. But what is network topography, and what options are out there? Let's dive in.

Capacity Management: Debugging Exceeded Rate Limits

Snuba, the primary storage and query service for event data that powers Sentry in production, has historically been doing rate limiting under the hood, making it hard to discover and increasing time to resolve customer support requests. This is not something you’d know the specifics of unless you were deep in the Snuba code. But as we triage support questions from customers, one issue tends to pop up: RateLimitExceeded. You got tired of not getting query results.

How to securely connect Grafana to Google BigQuery using Workload Identity Federation

Umesh Pawar is a Senior Cloud Engineer at Searce, and is also the co-organizer of the Grafana and Friends Delhi Group. Umesh has been focused on infrastructure and app modernization, as well as observability solutions including the Grafana LGTM Stack, for the past two years. With the Google BigQuery data source plugin for Grafana, you can easily query and visualize data from BigQuery directly in Grafana.

DBaaS Explained

Managing databases is a real pain point for businesses. It is time-consuming and complicated, and it often distracts resources away from main operations. This is where database as a service (DBaaS) comes into play. DBaaS is revolutionizing the way organizations manage their data—tremendously faster and in a much more secure manner. It is a cloud-native solution that manages your database problems. You no longer have to build and maintain your own database infrastructure.

Turbo360: Beyond the Rebrand - A Year of Growth and Transformation

It’s the end of another year, and we’re sitting down and scrolling through memories that defined our 2024 journey at Turbo360. We weren’t just building a product; we were creating something that would change how businesses see cloud management. This isn’t just another corporate year-end recap – it’s a story of growth, and the incredible community that’s been riding alongside us.

How Do You Conduct a Reputation Audit? A Step-by-Step Guide for Brands and Individuals

In the interconnected and globalized economy, the potential for spreading a personal or business brand is limitless. Unfortunately, this unprecedented reach for growing brands also comes with equally large opportunities for damage from competitors, unhappy customers or former staff, reviews, social media content, and more. This makes reputation monitoring an essential part of operations for anyone with a sizable or growing presence for their personal or business brand.