Operations | Monitoring | ITSM | DevOps | Cloud

How do you ensure a customer experience (CX) that leaves both participants of a conversation not just satisfied, but elated afterwards? And how do you do that, thousands of times over the course of a day and millions of times a year?

Useful AWS hacks and tricks that will save you time and money. If you work a lot with AWS, you probably realized that literally, everything on AWS is an API call; hence everything can be automated. This article will discuss several tricks that will save you time when performing everyday tasks in the AWS cloud. Make sure to read till the end. The most interesting one is listed at the very end 😉

Though government agencies continue to move to the cloud to accelerate their digital transformation plans, the majority have embraced a hybrid IT environment. This mix of on-premises and cloud implementations highlights the need for comprehensive, full-stack visibility across the entire hybrid IT environment. Without a broad view, agencies may not be able to see their cloud environment as clearly as they see what’s in the data center.

To stay alive and growing, tech organizations are always on the hunt for ways to increase the quality and stability of their applications and services. Doing so is essential if they want to prevent their customers from becoming their competitors’ customers, after all. This post is all about a specific process organizations can—and should—use to increase the availability and performance of their offerings and delight their customers: application performance management (APM).

A trip to the DMV — and a realization that there had to be a better, more modern way for the system to work — sparked the idea for PayIt, a secure cloud service provider for digital government that launched in 2013. The company’s mission is to help state, local, and government agencies reach their constituents better and more effectively, shifting the reliance from in-office payments to digital ones.

This is a great question. The answer is yes. You can send Graylog alerts via email, text, or Slack, and now Discord. Yes Discord! The growth and use of Discord has transformed from just many Gaming users to businesses using it as a communication platform. Many businesses like: Gaming Developers, Publishers, Journalists, Community and Event Organizers use Discord. Discord lets Gamer Developers work in teams with each other on their projects.

A lot of time and resources are invested in making sure your customers get your emails. This is where email infrastructure comes in handy. While you have limited control over user interaction with your emails, monitoring email infrastructure is in your hands. Email infrastructure usually consists of your server and domain configuration, server performance, IP address, mail agents, and more. And to make sure your email infrastructure is in perfect working order, you need to constantly monitor it.

How do you execute an effective web application availability monitoring? All stakeholders should monitor to ensure that web app’s availability is not compromised. Great design and excellent user experience are put to waste if your web app is not accessible. Let’s establish first how web application monitoring works.

The Domain Name System (DNS) is at the core of the engine that keeps the internet running. We have explained how DNS works and why it is critical to the functioning of the internet in our Synthetic Monitoring Guide. The DNS resolution relies on various components, such as the DNS resolvers, name servers, authoritative servers, and zone files, to function properly and the process typically takes milliseconds to complete.

In previous installments of my “Securing Azure SQL Database” series, I covered Azure SQL Database firewall rules and private endpoints—the first of which is a way to help reduce the public exposure of your database endpoint and the second being a means to remove all public access if necessary. Each option has unique benefits, and some scenarios might call for a mix of the two options.