Operations | Monitoring | ITSM | DevOps | Cloud

Announcing Grafana Incident, smart incident management for your teams

A huge challenge when dealing with incidents is the coordination and communication needed to put things right. What’s happened so far? Who has tried what query? Did we remember to keep stakeholders informed? What is the severity of the incident? Does this affect customers? Figuring this out requires a lot of back and forth as new team members join the incident.

Backed by $2.5B valuation, Sysdig goes channel first

It’s an exciting day at Sysdig as we announce our channel-first approach to doing business. What does this mean exactly? Going forward, we will be conducting sales for all customers outside of the Global 500 through a channel partner. For more than three decades, customers have leveraged channel partners as trusted advisors for vendor-agnostic IT consultation and expertise. Our channel-first approach moves Sysdig in line with how customers buy.

Atomic User Journeys

The temptation with synthetic user journeys is to create a single, long running journey that checks everything in one go and run it every 5 minutes. This may sound like a good idea because one journey is cheaper than five or because there’s fewer scripts to maintain, but it will make your life much harder and is likely to still cost as much due to the total time it takes to run. Therefore a good approach to user journey monitoring is to create atomic journeys.

10 tips for log shipping using Fluentd

Fluentd is an open-source data collector that unifies data collection and consumption. It has different types of plugins that retrieve logs from external sources, parse them, and send them to log management tools like Site24x7 AppLogs. tail, forward, udp, tcp, http, syslog, exec, and windows_eventlog are common input plugins.

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Best Practices for IT to Support Hybrid Work in 2022

I hate to say this, but #Omicron is at the doorstep. According to the CDC website, there have been over 60M cases in the US so far. As a result, companies like Google and Apple are delaying returning to the office while some call the return date as now 'history'. Although we cannot predict the nature of the virus, we have some best practices to help our customers and IT manage their employee experience in a hybrid distributed environment.

Introducing Multi-Factor Authentication for Synthetics

Multi-Factor Authentication (MFA) provides an enhanced security mechanism for your entire organization by requiring multiple methods of authentication credentials. Using traditionally managed passwords for accessing your apps, services, and networks is no longer a secure methodology. Indeed, cyber threats are on the rise. Hackers today employ sophisticated techniques such as spear-phishing or pharming to gain unauthorized access to corporate accounts.

STOP PRESS: How website downtime affects your brand

Website downtime happens to the best of us, even the likes of mammoth websites like Amazon, Facebook, and Twitter all experience it. Luckily for these big companies, they’re so established and have such a huge customer base that downtime is unlikely to make them lose a large proportion of them. It will, however, cost them larger amounts of money for every second that their website is down. Take Amazon as a prime example.

AppNeta is Now Part of Broadcom and Will Lead Industry in Network Visibility Anywhere

Broadcom officially closed on the acquisition of AppNeta on Jan 31, 2022. This marks a new beginning for AppNeta and the Broadcom network monitoring software business. AppNeta will take the lead in our vision to enable Network Visibility Anywhere, focusing especially on operational blind spots and experience in the last mile. We aim to ensure a quality digital experience anywhere while working, transacting, communicating and automating.

Six reasons why SAP monitoring is important for CIOs

Gartner reported that unplanned IT system downtime cost: $5,600 per minute. $300,000 per hour. IDC, on the other hand, estimates that system outages can cost a company between $500,000 to $1 million or more per hour. (“DevOps and the Cost of Downtime: Fortune 1000 Best Practice Metrics Quantified”) With more than 345,000 customers in more than 180 countries and 15,000 partnering companies globally, SAP is the world’s third largest independent software manufacturer.