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How to implement a Blameless Postmortem (part two)

This is Part 2 of a two-part series on Blameless Postmortems. The previous article went into why blameless postmortems are so effective; this second part goes into detail on how to build your own postmortem process and kick it into overdrive. Read Part 1 here. So you've read our first installment and recognized the value of the blameless postmortem for efficiency, culture, and output. Now you're ready to get off the blame train and kickstart a blameless postmortem process of your own. Where to begin?

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What is IBM MQ Monitoring?

In order to answer this question, it is best to first explain what is IBM MQ and the benefits that it can bring to a business. IBM MQ (Messaging and Queuing) is a messaging system that enables applications running on different computers to communicate quickly with each other in real-time. This is achieved by exchanging messages using queues, and processed as and when computing resources and internet bandwidth allow. IBM MQ has been designed to provide high availability and reliability and can be used in a variety of different environments, including cloud computing.

Monitor your .NET apps with the Datadog extension for Azure App Service

Azure App Service is a cloud-based platform-as-a-service (PaaS) for deploying functions, web apps, mobile apps, and other resources. It allows developers to deploy code—using common languages and frameworks—in minutes without worrying about provisioning or managing infrastructure. Developers can then use Azure App Service to scale their services dynamically to meet demand.

Website downtime: The one where Google Maps went down

March saw many of the big tech companies have technical issues with their products and services. But the biggest one was by far the colossal Google; Google Maps experienced the much dreaded website downtime impacting thousands of users across the globe. It was reported online that Google Maps had suffered a partial outage meaning that many couldn’t access the location tool, but why and more importantly, how?

The MSP Provider's Guide to Getting Hired

In the years that I’ve worked with large technology vendors and an MSP provider, there were a few common denominators between the ones that were successful. Partners that were consistently at the top of the food chain were the ones consistently providing value to their customers in some area other than just one specific product or service that was being offered.

Kubernetes Throttling Doesn't Have To Suck. Let Us Help!

In the Kubernetes (K8s) community, there is a huge misconception about CPU allocation and utilization. Even highly experienced SREs find themselves struggling with the way Kubernetes allocates CPU resources, leading to misconfigured CPU allocations and extremely negative outcomes. For starters, this results in significant quality degradation on important service components, introduced by behind-the-scenes CPU limiting (or throttling).

Proactive Monitoring vs. Reactive Monitoring

Monitoring is a fundamental pillar of modern software development. With the advent of modern software architectures like microservices, the demand for high-performance monitoring and alerting shifted from useful to mandatory. Combine this with an average outage cost of $5,600 per minute, and you’ve got a compelling case for investing in your monitoring capability.

What Is a CMDB and What Role Does It Play in IT?

Organizations of all sizes have a complex array of hardware, software, staff, and vendors. Each of those assets comes with complex configurations and relationships between them. Visualizing and tracking these configurations and relationships over time is critical to quickly responding to incidents. Plus, it helps inform business decisions, especially regarding future IT components and upgrades.