Operations | Monitoring | ITSM | DevOps | Cloud

Get the Top 15 Microsoft Teams Alerts to Track Call Quality

To say that IT professionals have a lot on their plates is an understatement and when managing Microsoft Teams, many feel inundated by Microsoft Teams alerts. Since Microsoft Teams is the ubiquitous platform for communication and collaboration in modern workplaces, optimal Teams performance is critical. Microsoft Teams can experience performance issues that can have a significant impact on productivity.

InfluxDB SQL Queries with Python

Recently InfluxData announced SQL support in InfluxDB Cloud, powered by IOx. Users can now use familiar SQL queries to explore and analyze their time series data. The SQL support was introduced along with the usage of Apache Arrow. Apache Arrow is an open source project used as the foundation of InfluxDB’s SQL support. Arrow provides the data representation, storage format, query processing, and network transport layers. Apache Flight SQL provides a method for interacting with Arrow via SQL.

Integrate eG Enterprise with Multiple ITSM Tools at the Same Time

Previous versions of eG Enterprise limited the eG Manager integration to a single ITSM system such as ServiceNow ITSM, Autotask, JIRA or others. This limitation was particularly cumbersome for SaaS and MSP (Managed Service Provider) deployments where each tenant/customer may have had their own preferred ITSM system. Our latest release lifts this restriction. ITSM integration can now be done for a specific Organization, Organizational Unit, or even User.

How Did Slack Perform a Year After the Acquisition by Salesforce

Slack is a popular messaging and communication platform used for work, study, groups, and communities. According to Techjury, more than 10 million people used Slack every day in 2022, and 43% of Fortune 100 businesses are paying for Slack subscriptions. On July 21, 2021, Salesforce completed its purchase of Slack for $27.7 billion and announced plans to make Slack an operating unit under Salesforce.

OpenTelemetry on AWS, beyond instrumentation and into resource attributes

Instrumenting your code is essential to understanding your system’s performance and diagnosing issues as they arise. Traditionally, this was accomplished using proprietary vendor libraries, causing major lock-in. Enter OpenTelemetry. OpenTelemetry is an open-source project that provides a set of APIs, SDKs, and integrations for instrumenting code.

What I learned running a SaaS for a second year

Two years ago, OnlineOrNot started as a little toy app I built in an afternoon to see what it's like using the Next.js framework, to see if a URL is down from around the world. I gave myself a week to turn that toy into a SaaS people could pay for. It looked like this when it went live: It wasn't ready for real users, but that didn't matter. I had something out there, that people could sign-up for, tell me what they were expecting, and how OnlineOrNot fell short of their expectations.

From 200 to 503: Understanding the Most Common HTTP Status Codes

When browsing the web, you may have come across error messages such as "404 Page Not Found" or "500 Internal Server Error." These error messages are HTTP statuses, which are an essential part of the internet's communication protocol. In this article, we'll cover the most common HTTP statuses and what they mean.

Get better IT stack visibility with a monitoring maturity model

In order to better manage complex IT environments and comply with burgeoning regulations, financial services organizations must learn how to proactively manage disruptive internal and external issues and develop policies to prevent them happening again. The reason? The pace of change is rapidly increasing while the size of business-necessary components is shrinking.