Operations | Monitoring | ITSM | DevOps | Cloud

The automation hype is real for SOC teams: unpacking the Dimensional Research "2020 State of SecOps and Automation" report

As more and more enterprises shift to the cloud, the pressure on SOC teams to protect them against threats rises exponentially. They are the very first line of defense against data breaches and cyber threats that become more frequent and more sophisticated.

Building a Security Practice Powered by Cloud SIEM

It has never been a more challenging (or better) time to be a service provider for managed security services. With an estimated 1,200+ vendors selling a variety of security solutions today, businesses are looking for help to manage the complexities of supporting these technologies while protecting critical data.

MicroK8s HA tech preview is now available

High availability (HA) for MicroK8s, the lightweight Kubernetes, is now available as a tech preview for Linux, Windows and macOS. The Kubernetes control plane can now be distributed across multiple nodes, bringing resiliency to the cluster while maintaining a low footprint using Dqlite, the distributed SQL engine as the Kubernetes datastore.

Timestamps On Downtime Alerts

We've made a useful improvement to Downtime Monkey alerts. Each downtime alert now includes a timestamp that shows the time that the website went down and each uptime alert includes a timestamp that shows the time that the website came back up. This turned out to be more work than expected, largely because we thought we'd knock it out in under an hour :) Although it wasn't totally straightforward to develop, the end-result is incredibly simple to use...

Ready to move on and pick up speed again

We are going through an incredibly difficult time of uncertainty, lockdowns, cutbacks, and even fear. Taking this time to optimize and rethink the way we do business is essential in ensuring we get back on track and return even stronger than before. Most of us have been working from home for months now and, in some cases, there is no end in sight. How are you and your operations holding up? Are you able to work, maintain, and control your infrastructure?

A New Chapter

Today is an exciting day for LogDNA! I have two wonderful announcements to make. First, we’ve officially announced that LogDNA has closed a $25 million series C round led by Emergence Capital. Second, and most importantly, I’m thrilled to share that Tucker Callaway, LogDNA’s current President and Chief Revenue Officer, is transitioning into a new role as the company’s Chief Executive Officer (CEO).

How to use check aggregates in Sensu Go

Aggregates, which allow you to monitor groups of checks or entities, were a much-beloved feature in Sensu Core (the predecessor to Sensu Go) — Ben Abrams describes them as “awesome” in his post on alert fatigue, noting that aggregates are like having “a bunch of nodes behind a load balancer where each node is healthchecked, and if a node drops out it may not be worth waking someone up in the middle of the night.”

The 7 building blocks of customer service

Efficient and productive customer service representatives are a baseline, not a gold standard. A recent Aberdeen report reveals that forward-thinking customer service organizations have developed strategies to directly benefit customers by making engaging with brands more convenient. These companies understand that effortless service experiences create a competitive advantage.

Bringing Data to Command & Control

It’s a metaphor that would have been impossible to decode even a decade ago: a Command and Control environment where essential data flows as quickly and intuitively as a map on Uber or Lyft. It’s a way of imagining efficient access to up-to-the-minute mission-relevant information, so that any sensor can make useful intelligence available to any device or effect, on a single screen, in time to make a difference.

React, Adapt, Evolve: Using Data to Navigate the 3 Phases of a Crisis

When the coronavirus pandemic hit Asia-Pacific back in January, no one knew what to expect. As the first region to grapple with the questions and uncertainties that the virus presented, leaders had to process the new reality and spring into action at record speed. While navigating the shifting landscape has been a unique journey for all organizations, a few things have proven to be consistent.