Operations | Monitoring | ITSM | DevOps | Cloud

With the first half of the year now behind us, and following our current cadence of quarterly updates, we continue to support our customers by releasing a third Identity Director update for 2020. Where the 2020.1 release of Identity Director focused on password resets—aiming to help both users and organizations as more and more employees work from home—the current release is all about empowering the users to be in control.

As part of our re-affirmed commitment to customers, Ivanti formed an Independent Business Unit that consists of a dedicated set of Ivanti products and services with the single purpose of pleasing its customers by providing long term value. This new unit’s development is driven by our customers’ feedback and requirements. We are pleased to announce our most recent release for Ivanti Service Desk 2018.3 - update 14!

Without SRECon happening this year and the world turned upside down from COVID-19, we set out to hold a virtual event to bring SREs together to share their experiences of what has changed. Last week’s SRE from Home was exactly that. With 1900 registrants, 20 lively Slack channels, six illuminating and entertaining talks from a diverse range of experts in the field and our #askanSRE panel answering attendees’ questions with a candid generosity, it was an amazing, jam-packed day.

At ecobee, adopting Honeycomb started as a grassroots effort. Engineers signed up for the free tier and quickly started sharing insights with teammates. When it came time for ecobee to make the “build vs. buy” decision for observability tooling, sticking with Honeycomb was the clear choice. Now on the enterprise plan, ecobee’s engineering squads rely on features like SLOs to support the business’s need to map engineering effort to user impact.

This is part of our series on cost management and optimization in Elasticsearch Service. If you’re new to the cloud, be sure to think about these topics as you build out your deployment. If you are yet to start, you can test out the content here by signing up to a 14-day free trial of Elasticsearch Service on Elastic Cloud.

Ask any IT Ops practitioner what the first question they ask is when joining an emergency bridge call, and you’ll get the same answer: “What changed?” Our customers report that changes in their IT environments cause 60% to 90% of the incidents they see. Yet for some reason enterprises still find it difficult to deal with changes and correlate them to the IT incidents they may have caused.

We discuss quite a bit about going serverless for SMEs and startups, however it’s often those with an already huge infrastructure, such as enterprises, that can find the move and change daunting. We see many companies from the likes of Coca-Cola to Netflix managing it but what does it look like in action? In this article, we share some best practices and insights on the serverless designs that can scale massively and represent enterprise models.

If you’re the chief IT executive of a Fortune 500 company right now, all eyes are on you. You need to be the hero, the light in the gloom, the one to deliver your company from the brink of economic disaster in a year like no other. If you’re Rob Carter, Executive VP of Information Services at FedEx, you’ve been working toward this moment for years. Carter was the keynote speaker at the Enterprise IT Virtual Event on July 23, hosted by Data Center Knowledge.

In any given network, switches, routers, and firewalls may support different flow protocols. After all, there’s NetFlow, sFlow, IPFIX, and J-Flow, to name a few. With so many options, you may be wondering “Which flow protocol should I use?” It’s a common question, and it has a relatively simple answer: While some devices support multiple protocols, a device typically only supports one type of flow protocol, so you should use the protocol your device and collector supports.

Incident response doesn’t only happen in Slack, so today we’re happy to announce our integration with Zoom to create incident bridges automatically. Using the power of FireHydrant Runbooks, a Zoom meeting can be added with fully customizable titles and agendas based on your incident details. Let’s dive into how it works.