Operations | Monitoring | ITSM | DevOps | Cloud

Grafana is as open source analytics and interactive visualization application. You can connect different data sources to display chart and graphs or even trigger alerts. Wouldn’t it be great to add information about SIGNL4 alerts or about who is on call as part of your dashboard? In this case you immediately get an overview about open, acknowledged, and closed alerts per category. Of you can see wo it currently on duty. Here is an example with a who-is-on call, and an alert overview panel.

“Thanks to Enterprise Alert and the acknowledgement function, we can track the alerting and response digitally and have the certainty that our employees always take care of incidents in our critical IT infrastructure in a timely manner. IT alerting with Derdack, which has to be documented according to BaFin KRITIS, is highly reliable.”, Markus Reusch, Product Owner Monitoring, Debeka

Your IT infrastructure runs on servers, which makes them vital to the performance of your entire IT environment. therefore, it is essential to monitor your servers to ensure there isn’t any disruption in performance and uptime. Servers are devices or applications that can store, process and deploy resources to other devices, applications or users. Now that you know how important servers are to an IT environment, what happens if a server stops working?

Service level agreements (SLAs), if used correctly, can be one of the most important tools in a service-oriented organization. Done well, they communicate what’s expected of all parties and can go a long way to improving the relationship between the business and its IT organization. Some would even argue that good IT service management (ITSM) is built on a bedrock of SLAs (as well as continual improvement). Here are four tips for building more effective SLAs.

This blog post covers 4 data masking techniques and data obfuscation techniques that you can implement with Robotic Data Automation (RDA) to mask or hide sensitive data or personally identifiable information (PII) like social security numbers (SSNs) that may have crept unintentionally in logs or events.

In the last decade or so AI has gone from a buzzword to table stakes. Data reveals that organizations that have adopted AI into their service management strategy have begun to reap the benefits. It is therefore imperative for businesses to invest in Intelligent Service Management to not just empower their agents but also keep up with rising employee expectations.

Today, we are launching a new Grafana Labs product, Grafana Enterprise Traces. Powered by Grafana Tempo, our open source distributed tracing backend,.and built by the maintainers of the project, this offering is an exciting addition to our growing self-managed observability stack tailored for enterprises.

A critical part of managing modern software development is setting up and running an on-call rotation. But that often involves significant toil, in part because many of the existing tools are cumbersome and not developer-friendly. That’s why we’re excited to announce Grafana OnCall, an easy-to-use on-call management tool that will help reduce toil in on-call management through simpler workflows and interfaces tailored for devs.