Operations | Monitoring | ITSM | DevOps | Cloud

How to Set up an Integration with Slack

In this week’s tech tip, we are going to show you how to set up an integration with the instant messaging and collaboration app, Slack. These days, collaboration tools like Slack and Microsoft Teams are indispensable to the distributed workforce. In addition to being an instant messaging system that lets you bypass email, Slack has lots of add-ins for other workplace tools.

Digital Transformation Is Driving Operational Excellence in Customer Service Teams

Digital initiatives are on the rise, with spending on the public cloud expected to increase by 18% in 2021. These initiatives are also driving customer service teams towards operational excellence with a focus on customer advocacy and engagement. As more companies embrace the cloud and digital-first operating models, customer service organizations are finding they need to be more proactive in order to create great customer experiences.

Cost per Tenant: A Key Part of the AWS Well-Architected Strategy SaaS Lens

Multi-tenancy is one of the key properties of any effective SaaS solution. It gives companies the economies of scale, elasticity, and operational efficiency to offer competitive products with strong margins. However, multi-tenancy has a tradeoff: cost visibility. Because customers share AWS resources in multi-tenant architecture, the billing data shows the resources you’ve utilized, but not by who or to do what. It’s possible to build this kind of visibility in.

Pandora FMS Enterprise in High Availability

Pandora FMS is a proactive, advanced, flexible and easy-to-configure monitoring tool according to each business. It gets integrated into all the needs of servers, network computers, terminals and whatever needs to be monitored. This article applies exclusively to Pandora FMS Enterprise and what is exposed cannot be used in Pandora FMS Community.

Mike Rahmati: My Serverless journey with Cloud Conformity

Mike Rahmati is the Head of the Advisory Board at Dashbird. He is the Co-Founder and CTO of Cloud Conformity (acquired by Trend Micro) – a Cloud Security Posture Management Solution – one of the largest and earliest adopters of serverless. Mike is also an active AWS Community Hero. In this article, he shares his journey and experience with serverless. Cloud Conformity was founded in 2014 as a result of our own experience of issues migrating to the cloud.

Simplifying Storage in Kubernetes

On December 9th, 2020, I had the pleasure of speaking with two great minds on the topic of simplifying storage in Kubernetes. Alex Chircop is the Founder and CEO at StorageOS (https://storageos.com), and Bruno Andrade is the Founder and CEO at Shipa (https://www.shipa.io). The full recording of this discussion is below. Here is a summary of what we discussed: Simplify Deploying and Operating Stateful Applications within Kubernetes

IT Operations (and Related) Predictions for 2021

There was nothing predictable about 2020, and even though 2021 seems equally unpredictable – we mortals enjoy holding up the crystal ball as the year ends. At the moment, we can predict that those who want the Covid-19 vaccine in the United States will be able to get it in the next 6-8 months. We can also predict that working remotely will continue to be a major trend in 2021. We can predict that politics will continue to be deeply divided in the United States.

Recommendations for monitoring SolarWinds supply chain attack with Sumo Logic Cloud SIEM

The global security community recently learned of a supply chain attack against SolarWinds via their Orion® Platform. In this blog we are providing recommendations for Sumo Logic customers to gain a deeper understanding of how to utilize available Indicators of Compromise (IOCs) within our Cloud SIEM offerings to determine your exposure to the attack. Additionally, we’re sharing targeted search recommendations from our Sumo Logic Special Operations (or SpecOps) threat hunting team.

How Humanistic IT is Finally Retiring the Old 'Nick Burns' Stereotype

I might be dating myself, but I began working in the IT service industry back in the late 90s. During the same time, the now infamous Saturday Night Live comedy skit—Nick Burns, Your Company’s Computer Guy, played by Jimmy Fallon—started to gain popularity for its over-the-top rendition of IT.