The 54% Improvement Playbook: How Top Performers Integrate GenAI into ITSM

Don't just read the report—learn how to replicate its most impressive results. In our 2025 State of ITSM Report, a select group of top-performing organizations achieved a staggering 54.3% reduction in resolution time by strategically integrating GenAI. This live session moves beyond the data to share their playbook. We'll provide a step-by-step guide on how to pair GenAI with foundational ITSM practices and demonstrate how to weave these tools into your team's daily workflows to achieve maximum efficiency.

Why you should attend:

• Deconstruct the Strategy: Discover the common approach of the "Top 10 GenAI Adopters" who achieved an impressive 54.3% relative improvement by integrating AI into their daily workflows.
• See the Playbook in Action: Witness a live demonstration of how to embed GenAI into core ITSM tasks like resolution decision and incident summaries to reduce manual work.
• Build Your Blueprint: Learn how to combine GenAI with essential ITSM best practices, such as automation and knowledge management, to create a service desk that is resilient and scalable.

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