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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

What is Network Discovery? Find and Validate Devices on Your Network

Keeping track of all devices connected to your network is a fundamental part of effective IT management. This process, known as network discovery, is essential for identifying each device and verifying that it’s authorized and secure. Through network discovery, administrators gain visibility into the network, allowing them to monitor devices, detect potential vulnerabilities, and support ongoing network maintenance.

What is IT Management? A Comprehensive Guide

In the modern, technology-driven world, IT Management serves as the core framework that empowers organizations to manage and optimize their technology resources effectively. From overseeing daily operations to planning for future growth, IT Management is essential in structuring, organizing, and aligning IT functions with business goals. By strategically managing the digital infrastructure, IT Management ensures that organizations remain agile, efficient, and competitive.

Enterprise Architecture Framework: What is it and Top Types

Having a well-structured enterprise architecture framework (EAF) is like having a playbook that keeps your tech in sync with your business goals. These frameworks help you map out a clear path from where your organization is today to where you want it to go—without hitting every bump along the way! Think of it as your blueprint for efficiency, enabling smoother operations and more strategic decision-making.

Insights from the Gartner Magic Quadrant for AI Applications in ITSM

On October 9, 2024, Gartner released its first-ever Magic Quadrant dedicated to AI applications in IT Service Management (ITSM). As artificial intelligence continues reshaping ITSM, Gartner's recent report takes a close look at how AI is impacting the tools and practices businesses use to deliver support. Artificial intelligence is helping IT IT Service Management (ITSM) shift into a faster, more efficient process that’s set up to handle increasing demands.

The History of Vulnerability Management: Key Milestones

Vulnerability Management plays a crucial role in the world of cybersecurity addressing both security vulnerabilities and software vulnerabilities to keep digital threats and cyber attacks at bay. What started as simple antivirus programs has transformed into complex, AI-driven solutions built to combat increasingly sophisticated threats. This evolution has shaped Vulnerability Management into a vital part of any modern security strategy.

The Ultimate Observability Experience at SolarWinds Day

SolarWinds Day has consistently been one of the most enlightening events of the IT year, offering rich insights into technology, cybersecurity, artificial intelligence (AI), and more. This quarter's event, SolarWinds Day: Observability Anywhere. Precision Everywhere, tackled the complexities of IT infrastructure observability. I was delighted to host the panel discussion; here’s my overview of the key talking points.

How to Configure a Server: A Comprehensive Guide

Configuring a server can feel overwhelming, especially if you're new to IT infrastructure. However, understanding how to configure a server is essential for effectively managing any network, whether for a small business or a large enterprise. This guide equips you with the knowledge and steps to successfully set up your server, helping you navigate through the complexities of Server Management.

Incident Communication: Essential Steps to Build Trust And Resolve Issues

There is no doubt about it: How you handle incident communication can make all the difference. Picture this: your organization experiences a major incident that disrupts services and affects users. Customers are anxious, internal teams are scrambling to resolve the issue, and the clock is ticking. This scenario underscores the importance of a solid incident communication plan.

NIST and the Evolution of Zero Trust

It’s important for every cybersecurity professional to understand the work of the National Institute of Standards and Technology (NIST). That’s because it plays a pivotal role in shaping the cybersecurity landscape, particularly through its groundbreaking NIST zero trust efforts. Zero trust is a security paradigm that transforms the traditional approach to network security.

Cloud Migration Benefits - and the Challenges to Overcome

Cloud migration has become a strategic priority for many organizations. By moving data, applications and IT resources from on-premises infrastructure to a cloud-based environment, they can see multiple benefits. But cloud migration also comes with its own unique challenges. Gaining a deeper understanding of both the benefits and possible pitfalls of cloud computing is crucial before embarking on your cloud journey.