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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate

The 10 Best CMDB Tools For 2025

Nov 13, 2024 By Ignacio Graglia In InvGate
It may sound obvious, but having a Configuration Management Database (CMDB) tool is essential for a growing business. Serving as the backbone of IT infrastructure, a CMDB acts as a centralized repository for tracking hardware and software assets, enabling organizations to understand dependencies and maintain seamless operations. Yet, with the market flooded with CMDB tools offering diverse capabilities, finding the right solution for your organization’s unique needs can be challenging.
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Meet Zia: ServiceDesk Plus' AI-powered virtual assistant! [On-premises]

Nov 13, 2024 By ManageEngine In ManageEngine
Meet Zia, our own AI-powered virtual assistant designed to improve your service desk efficiency by automating routine tasks in the on-premises version of ServiceDesk Plus. From predicting ticket categories, templates, or approval actions, to automating request closures, Zia (once trained on your past ticket data) can do it all—freeing up valuable time for you and your IT service desk team. Set up the Zia Bot to be the go-to conversational assistant for end users and customize its actions to help users create tickets, request for services, or access self-service articles, reducing the L1 footprint.
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solarwinds

4 Takeaways from the SolarWinds State of ITSM Report

Nov 12, 2024 By RJ Gazarek In SolarWinds
The SolarWinds State of ITSM Report has arrived. To uncover key trends, challenges, and practices in today's IT Service Management (ITSM) landscape, we’ve analyzed over 2,000 ITSM systems and more than 60,000 aggregated, anonymized data points spanning 13 months from July 1, 2023, to July 31, 2024. Here are a few things we found interesting.
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InvGate

CMDB vs Asset Management: The Difference Between CI's And Assets

Nov 12, 2024 By Ignacio Graglia In InvGate
The terminology used in the world of IT Service Management (ITSM) can be somewhat confusing. However, correctly understanding the scope and depth of each of its practices can be crucial for a company’s future. Today, we will explore one of those ongoing debates: CMDB vs. Asset Management. These two concepts have many similarities. In fact, they sometimes overlap. But they are not exactly the same thing. So, how do they differ? Primarily, in their scope.
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startingpoint

3 Best Practices for Non-Profit Campaign Project Management

Nov 11, 2024 By StartingPoint In StartingPoint
Managing campaigns in a non-profit organization is complex, especially with limited resources and high expectations for impact. Effective campaign project management ensures that each initiative not only meets its goals but also aligns with the organization's mission, budget, and timeline. With the right approach, non-profits can maximize their outreach, maintain transparency, and drive greater engagement among stakeholders and communities.
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Vulnerability Response and DevSecOps with ITSM + RBVM Integration

Nov 11, 2024 By Ivanti In Ivanti
Integrating Vulnerability Response with DevSecOps: A Comprehensive Guide! Challenges in IT and Security: Dive into the integration of vulnerability response and DevSecOps, and understand the challenges faced by IT and security teams. RBVM & ITSM Integration: Explore how Risk-Based Vulnerability Management (RBVM) and IT Service Management (ITSM) can be integrated with DevOps tools for enhanced security.
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InvGate

Unlocking the Evolution of Service Management: Your Ultimate ITSM eBook

Nov 11, 2024 By Jorge Farah In InvGate
In IT management, it’s not enough to just stay informed of the latest technologies. You need to truly understand the frameworks that underpin Service Management and know how to adapt them to meet the demands of a constantly changing environment. The digital world is dynamic, with new challenges and opportunities emerging every day.
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motadata

How to Optimize Your Cloud Infrastructure with Real-Time Monitoring

Nov 11, 2024 By Arpit Sharma In Motadata
Is your cloud infrastructure turning into a money pit? Despite the promise of scalability and cost-effectiveness, many businesses need help with efficient resource utilization, sluggish performance, and spiraling expenses in their cloud environments. Applications grinding to a halt during peak business hours or receiving a monthly bill that makes your CFO break out in a cold sweat are not situations you want to be in.
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