Demo Roundup! From Alert to ServiceNow with the PagerDuty Operations Cloud
In the December edition of What's New in the PagerDuty Operations Cloud Demo Roundup, we'll see a flurry of new capabilities in action that accelerate and automate an unplanned incident. Tune in to see how:
- Global Alert Grouping reduces noise, help teams focus, and operate more efficiently
- New features in Incident Workflows to orchestrate the incident response process with more consistency and less effort
- Triggering automations and surfacing the results in the incident record give teams what they need to resolve issues quickly
- Deeper integration with ServiceNow for automating how tickets are created and enriched with custom data fields
- Customer Service teams using ServiceNow can link incidents and trigger incidents for faster response and resolution times, and
- Private Status Pages give executives, VIP customers, partners and more dedicated at-a-glance views of status information.
Video chapters:
0:00 - Intro and overview of the PagerDuty Operations Cloud
8:00 - Global Alert Grouping reduces noise, help teams focus, and operate more efficiently
11:36 - New features in Incident Workflows to orchestrate the incident response process with more consistency and less effort
19:03 - Triggering automations and surfacing the results in the incident record give teams what they need to resolve issues quickly
24:46 - Deeper integration with ServiceNow for automating how tickets are created and enriched with custom data fields
32:14 - Customer Service teams using ServiceNow can link incidents and trigger incidents for faster response and resolution times, and
37:08 - Private Status Pages give executives, VIP customers, partners and more dedicated at-a-glance views of status information.
41:19 - Outro and additional resources