Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

What is Infrastructure Monitoring : Comprehensive Guide

Tired of being a firefighter in your IT department who is always battling issues after they erupt? Well, you’re not the only one. With IT infrastructure becoming more complex day by day, IT managers across the globe face the same challenge. But not anymore. Infrastructure monitoring tools are here to save the day by empowering IT managers to not only predict but also prevent IT infrastructure issues. But how?

3 ways to maximize efficiency with hyperautomation

Efficiency is the bedrock of success for any organization. In the continuous pursuit of streamlined operations and increased productivity, ServiceNow Automation Engine serves as a valuable asset, enabling ServiceNow platform owners and automation leaders to quickly and cost-effectively connect or automate any system, document, or task with minimal code.

Best GRC Software Options For 2024

Governance, Risk, and Compliance (GRC) are the practices that help protect your organization, ensuring that it meets its regulatory and legal requirements and operates transparently. As you can probably guess, GRC software can help you make these processes more effective and efficient. In this article, we will take a look at what these solutions look like and which are the must have software features they should include. Then we will break down the ten best GRC software solutions in the market for 2024.

Stefan Kempter on What is YaSM, Yet Another Service Management Model

In the dynamic field of IT Service Management (ITSM), innovation takes center stage through groundbreaking ITSM frameworks. YaSM, Yet Another Service Management Model, is one such remarkable approach that stands as a beacon of simplicity and adaptability. In the 69th episode of Ticket Volume, our host and InvGate Product Specialist, Matt Beran, dives into a captivating conversation with the visionary behind YaSM – none other than Stefan Kempter himself.

S2E3: Implementing visual life cycles and workflows in ServiceDesk Plus - Masterclass 2023

In this episode, we'll explore the ways organizations can streamline and automate various ITSM practices using visual life cycles and workflows. These practices include incident management, service request fulfillment, change, release, and more. You will learn how to create life cycles and workflows on a graphical, user-friendly canvas, enabling IT teams to follow organizational processes accurately and minimize errors.

S2E3: Utilizing visual life cycles and workflows to standardize ITSM practices - Masterclass 2023

In this episode, we'll explore the ways organizations can streamline and automate various ITSM practices using visual life cycles and workflows. These practices include incident and problem management, service request fulfillment, and change, release, and asset management. You will learn how to create life cycles and workflows on a graphical, user-friendly canvas, enabling IT teams to follow organizational processes accurately and minimize errors.

How to Identify Your Organization's Attack Surface

Our glossary page on attack surfaces defined the terms associated with the concept. This post provides information that'll help your organization identify its attack surface. Much like your lawn after a good rain, your attack surface will grow rapidly if left unchecked. Along with increases in attack surface size comes an increase in cybersecurity risk. That risk can’t be eliminated as attack surfaces are always evolving, but it must be carefully managed.