Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Ecosystm DEX discussion panel

Nov 15, 2023 By Ivanti In Ivanti
Equip yourself with insights that can be used to improve your teams’ digital experiences. Hear from the University of Southern Queensland, Ecosystm and Ivanti, on using technology as a productivity enabler and how to ensure it’s not only a seamless experience for users, but also secure and responsive. Watch this on-demand panel discussion to hear how to: Enable flexible and hybrid work effortlessly Consistently manage the security of all devices Measure and track digital employee experience How to get started with automation and DEX scoring.
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servicenow

ServiceNow is a Leader in Digital Process Automation Software

Nov 15, 2023 By Amit Saxena In ServiceNow

I’m excited to announce that ServiceNow has been named a Leader in the Forrester Wave™: Digital Process Automation Software, Q4 2023. We credit this acknowledgement to our performance and strategy in governance, end-to-end orchestration, and AI. Additionally, we believe this recognition is made possible by the unwavering support of our customers, their innovative use of the Now Platform, and their valuable feedback shared with analysts.

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servicenow

Modernizing ITSM with ITIL 4: CMDB & service configuration management

Nov 14, 2023 By Jason Perry In ServiceNow

The shift of the Information Technology Infrastructure Library (ITIL) 4 from process to value helps IT service management (ITSM) service providers demonstrate business value and adapt to change so they can meet business needs and customer expectations and thrive in an ever-changing technology landscape. However, in the face of an increasingly complex digital business environment, managing the diverse components of IT service operations can be challenging.

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Innovators Preview: What's New in Ivanti Neurons 2023.4

Nov 14, 2023 By Ivanti In Ivanti
Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.
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Analytics Plus webinar: Catch critical signs of vulnerable security protocols

Nov 14, 2023 By ManageEngine In ManageEngine
Security is all about addressing every potential vulnerability and creating formidable barriers to deter malicious actors from breaching your sensitive data. Given the multitude of vulnerabilities that need attention, security professionals often find themselves inundated with tasks. It's not just a matter of strengthening your infrastructure; it's about ensuring that every potential entry point is securely sealed to thwart malicious actors' attempts to compromise your infrastructure.
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Analytics Plus webinar: How to make the help desk your first line of cyberdefense

Nov 14, 2023 By ManageEngine In ManageEngine
When it comes to detecting a cyberattack, machine data such as logs, metrics, and telemetry is all-important. Sifting through mountains of machine data and recognizing threats is one way to secure your organization. But prevention is better than cure, and sticking to the basics and following best practices is the best way to keep threats at bay. Since the help desk holds a record of everything that happens in your IT, connecting help desk operations and events with common gateways helps prevent loopholes from being exploited.
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bigpanda

What is ServiceNow IT Operations Management - and how does it work with AIOps?

Nov 13, 2023 By Adam Blau In BigPanda

Is your company using ServiceNow IT Operations Management or considering using it? If so, you know the importance of enhancing the visibility of your IT infrastructure and services, protecting against service disruptions, and enhancing your company’s operational flexibility. In this blog, we’ll discuss how ServiceNow ITOM works, improves visibility across the entire IT infrastructure, and streamlines operations. We’ll also discuss how ServiceNow ITOM is better together with AIOps.

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S2E4: Strengthening the ITSM ecosystem with ServiceDesk Plus integrations - Masterclass 2023

Nov 10, 2023 By ManageEngine In ManageEngine
In this episode, we will learn to leverage the various IT management solutions from ManageEngine through contextual integrations with ServiceDesk Plus. Learn how you can integrate and utilize various ManageEngine solutions including ADManager Plus, Analytics Plus, Endpoint Central, OpManager, and PAM360. Our product experts will demonstrate how these integrations can help you strengthen your IT service management practices.
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S2E4: Strengthening the ITSM ecosystem with ServiceDesk Plus Cloud integrations - Masterclass 2023

Nov 10, 2023 By ManageEngine In ManageEngine
In this episode, we will learn to leverage the various IT management solutions from ManageEngine through contextual integrations with ServiceDesk Plus Cloud. Learn how you can integrate and utilize various ManageEngine solutions including ADManager Plus, Analytics Plus, Endpoint Central, OpManager, and PAM360. Our product experts will demonstrate how these integrations can help you strengthen your IT service management practices.
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