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The latest News and Information on IT Service Management, Service Desk and related technologies.

Unlock the Power of CMDB: Your Guide to Efficient Asset Management | Infraon

Sep 28, 2023 By Infraon In Infraon

Managing assets efficiently is essential for smooth operations. Introducing the Configuration Management Database (CMDB) – your ultimate asset management solution! CMDB goes beyond being just a database; it's a strategic tool that helps you track and manage everything from hardware and software to networks and more. No more guessing games when an issue arises – CMDB helps IT teams quickly pinpoint problems and get things back on track.

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Executive Summary with Jeff Abbott, Episode 2: Forcing a Condor Moment, feat. Joel Fulton, Co-Fo...

Sep 27, 2023 By Ivanti In Ivanti

Ivanti’s research into cybersecurity preparedness found that more than half of security professionals consider phishing, ransomware and software vulnerabilities to be the most important threats they face – but that likewise more than half of security professionals considered themselves well-prepared to deal with those threats.

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Ivanti

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Winning the CIO support for a DEX initiative #shorts

Sep 27, 2023 By Ivanti In Ivanti

Ivanti’s research shows that 56% of IT professionals say they have a low level of buy-in from their senior leadership for DEX initiatives. When it comes to engaging your CIO it’s best to look for advice from a fellow IT leader.

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How ServiceNow brings intelligence to every corner of the business

Sep 27, 2023 By Vijay Kotu In ServiceNow

The business challenges organizations face today are enormous: increased efficiency, lower costs, supply chain resilience, revenue growth, talent retention, and digital fragmentation. A modern enterprise needs an adaptable operating model to support its business goals. This requires a range of data, analytical, and AI capabilities to reach the desired business outcomes—from simple to cutting edge.

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Demo: How to Find, Fix and Prioritize Healthcare Device Threats

Sep 27, 2023 By Ivanti In Ivanti

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

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SmartCenter Delivers Digital Experience Insight

Sep 26, 2023 By Almaden AI In Almaden AI

Almaden, Inc's IT Asset Management (ITAM) product, SmartCenter™, now takes advantage of tight integration with Almaden's Collective IQ® (CIQ®) solution, focused on Digital Experience Management. A hallmark of SmartCenter™ is its ability to collect, clearly present, and comprehensively manage device and software details pertaining to a company's IT assets. It helps IT to track assets and their effective usage, plan budgets, troubleshoot employee issues, and more. The intent is to create a smoothly functioning, cost-effective digital environment.

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7 Steps For a Successful GRC Implementation

Sep 26, 2023 By Melisa Wrobel In InvGate

Keeping your organization thoroughly protected involves a number of different activities that fall under the domain of Governance, Risk, and Compliance (GRC). The framework addresses aspects that go from regulatory requirements to cybersecurity threats. Under the realm of IT Asset Management (ITAM), the right ITAM tool empowers organizations to take control of their assets, manage risks, and stay compliant.

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ServiceNow acquires Enable tech to improve health and safety management

Sep 26, 2023 By Scott Fuller In ServiceNow

I’m excited to announce that ServiceNow has acquired the ToolBox OH&S technology assets of Enable Professional Services, a ServiceNow Elite Partner and Fujitsu company based in Australia. ToolBox OH&S technology—native to the Now Platform—will help accelerate and scale existing health and safety solutions that enhance safety management practices and streamline incident prevention and response processes for both direct and indirect employees.

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Data Transformation in the BFSI Industry: From Hiccups to High Performance

Sep 26, 2023 By Blythe Morrow In SolarWinds

We’ve been watching the Banking, Financial Services, and Insurance (BFSI) industry’s rapid evolution over the last decade, and so much of it is thanks to advancements in database technologies. They're on a wild digital transformation journey, aiming to boost their operational efficiency, elevate customer experiences, personalize their services, and streamline everything across the industry.

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Discover the Future of Customer Support: AI-Powered Helpdesks! Infraon

Sep 26, 2023 By Infraon In Infraon

Say goodbye to long response times and hello to personalized, efficient support available 24/7! Join us as we delve into the cutting-edge technology of AI-powered helpdesks, where artificial intelligence, machine learning, and natural language processing come together to optimize customer support. With data-driven insights and personalized interactions, businesses can elevate customer experiences and build lasting loyalty.

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