Alloy Navigator 2023.2 is Coming: What's in Store?
Unveiling the exciting new features in the upcoming release of Alloy Navigator, the all-in-one ITSM/ITAM solution.
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The latest News and Information on IT Service Management, Service Desk and related technologies.
Unlock the power of the Cloud with App Distribution in Ivanti Neurons for UEM
Deploying applications from the cloud can be complicated with a wrath of technical issues. With App Distribution in Ivanti Neurons for UEM, (Windows OS only) you can easily deploy applications to your users' devices with a simple package distribution. You can also take advantage of perpetual app deployment to detect and push app packages when needed. You can view deployment status of your app packages, confirming if your devices are in compliance. In this demo, we'll show you the benefits of Ivanti Neurons for UEM App Distribution capabilities and how they can help you deploy vendor and custom applications from the cloud, stage complex app installations, and keep track of software compliance.
What is ITOM? IT Operations Management Definition, Benefits, And Best Practices
IT Operations Management or ITOM is the practice that helps you manage IT service delivery. It ensures that your services are monitored, incidents are dealt with quickly and effectively, and your environment is optimized for availability and performance. In this article, we will go through ITOM’s scope of action, the main functions it covers, benefits of implementing it, and some possible challenges to consider when doing so.
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AI for Customer Support and Why You Need It
Providing exceptional customer support has become a key differentiator for businesses. Customers expect quick and personalized solutions to their queries and issues. To meet these expectations, organizations are turning to Artificial Intelligence (AI) for customer support solutions. AI technologies, such as Generative AI, have revolutionized the way companies interact with their customers, streamlining support processes, and delivering superior customer experiences. In this comprehensive guide, we will explore the significance of AI for customer support, its various use cases, how to implement it, the role of Generative AI, and the barriers to overcome for its successful adoption.
Phishing 2.0: Anyone lose a dog?
According to Ivanti's 2023 Press Reset cybersecurity report, over 50% of surveyed security professionals said their organizations hadn’t experienced a phishing attack – despite virtually every organization getting phished last year! Today’s phishing campaigns use sophisticated social engineering techniques and the latest AI advances with devastating effectiveness, tricking your most valuable users out of sensitive information, network access and personal credentials.
Nexthink Flow: 90 Second Demo
Learn more about Nexthink Flow: https://nexthink.com/platform/flow
How Nexthink Helps You See and Diagnose Issues at Scale
Digital Employee Experience is vital to attract and keep the best employees. A solid DEX strategy also increases employee productivity and motivation, a selling point for business leadership across the board. Yet, IT teams have less and less ability to control the factors that make up the digital employee experience. Although IT still own the devices, most of the network and applications are managed by third-party vendors.
A KDC/One senior system administrator shares why ADManager Plus blows his mind!
KDC/One provides beauty, personal care, and home care solutions through its worldwide presence. It used to have issues creating and terminating users and was looking for a solution to automate this process. Cedrick Tshibamba, KDC/One's senior system administrator, was mind-blown when he came across ADManager Plus and its capabilities. They are now able to schedule creating and terminating users at ease, which used to take them half a day previously.
SQL Sentry Then and Now Part 2
In my first post, I talked about how SQL Sentry has taken shape over the years. Now we announced SQL Sentry 2023.3, and a lot is changing. In the past, customers could only work with SQL Sentry through an installed, Windows-based client. It’s a feature-rich interface with access to everything you need with no limit to how many users install it. But we heard our customers; they wanted a web-based interface with a simplified user experience.
Employee onboarding for better engagement and retention from Day 1
Only 52% of workers felt satisfied with their latest employee onboarding experience, according to a Paychex survey. That means just under half of new hires are dissatisfied and feel unprepared to start their new jobs. Nearly 40% of survey respondents found onboarding clear, 32% said it was confusing, and 22% said it was disorganized. Four out of five (80%) new hires who feel undertrained due to poor onboarding plan to quit. Poor onboarding experiences aren’t new for HR teams.