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The latest News and Information on IT Service Management, Service Desk and related technologies.

Stop Ticket Escalations: Ivanti Neurons Workspace Demo

Jul 30, 2026 By Ivanti In Ivanti

Empower your level-one analysts to resolve endpoint issues on the very first call — no escalation required. Ivanti Neurons Workspace delivers a 360-degree, real-time view of every device, user, application, and service in your IT estate. Learn more at ivanti.com.

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Only 1 in 4 Employees Follow AI Policy: How to Fix It

Jul 29, 2026 By Ivanti In Ivanti

AI is more than just a tool—it's a transformative experience for the modern workforce. But as employees "run fast" to adopt AI, a critical gap is forming between innovation and safety. In this video, Brooke Johnson, Ivanti’s Chief Legal Counsel and SVP of People and Security, discusses the "natural tension" between AI excitement and the necessity for responsible, secure implementation. With only 25% of employees reporting consistent policy adherence, the risk of "Shadow AI"—unsupervised tool use—has never been higher.

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The New AI Mandate: Smarter Usage, Lower AI Compliance Risk, Better Outcomes

Jul 28, 2026 By Shawn Lazarus In Nexthink

For the last two years, enterprise AI strategy has largely revolved around one message: use AI as much as possible. CIOs encouraged experimentation, CFOs approved budgets, and organizations pushed employees to adopt tools like ChatGPT, Claude, Copilot, and Gemini in the hope that productivity gains would naturally follow. The prevailing assumption was that simply increasing usage would accelerate innovation and unlock efficiency across the organization. But the enterprise conversation is changing quickly.

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10 Best IT Operations Management Tools (ITOM) Compared for 2026

Jul 28, 2026 By Ramya Shah In Motadata

No IT team sets out to run ten monitoring tools. It happens one purchase at a time. You add a network monitor after one outage, a server monitoring tool after the next, then a log analyzer, then an APM product when the app team gets tired of guessing. Then something breaks, and every one of those tools has an opinion. Each fires its own alerts. None of them agrees on the cause, and the first hour of the incident goes to deciding which screen to believe.

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9 Best Log File Analysis Tools for IT and DevOps Teams

Jul 28, 2026 By Poonam Lalani In Motadata

An incident is open and the evidence is scattered. The application logs point to a connection timeout; the load balancer shows nothing unusual, and the container that produced the original error was replaced eighteen minutes ago. Three engineers are logged into three separate hosts running the same search, and the log line that would explain it has already rotated away. That is the moment most teams start shopping for a log file analysis platform.

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Eliminating Digital Friction with Nexthink Spark Episode 1: Fixing UI Slowness

Jul 28, 2026 By Nexthink In Nexthink

Slow, unresponsive applications create digital friction that impacts employee productivity and generates unnecessary IT tickets. In Episode 1 of Eliminating Digital Friction with Nexthink Spark, see how Spark identifies UI slowness, pinpoints the root cause, and helps IT resolve issues faster.

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Stop Searching For The "Perfect" ITSM Tool! (Do This Instead)

Jul 28, 2026 By InvGate In InvGate

Get notified of our upcoming forums! http://invgate.com/industry-forums/register

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How Collective IQ Turns Reactive IT into Truly Proactive IT

Jul 27, 2026 By Almaden AI In Almaden AI

Most IT organizations still operate in "firefighting" mode: an employee opens a ticket, the service desk investigates, depending on severity and complexity multiple teams or people are involved to diagnose, and then the appropriate person or team fixes the issue. The whole process then repeats for the next reported incident. This model doesn't scale, drains time and budget, and leaves a huge number of issues unresolved because many employees simply don't bother to report them. And, if and when they do report them, it's too late, the problem has already impacted their productive work.

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5 Generative AI Security Risks Compliance Teams Need to Know

Jul 27, 2026 By Subhojit Roy In Ivanti

Your employees aren't trying to create compliance incidents by using AI tools. They're trying to finish their work faster. According to a 2026 BCG survey, 74% of frontline employees now use generative AI every day or a few times a week.

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How to Choose the Right Infrastructure Monitoring Tool

Jul 24, 2026 By Motadata Team In Motadata

A production service degrades, and one question decides the next hour: is it the server, the network, or a cloud dependency? Each layer usually reports into a separate console, so pinning down the answer can absorb an hour the business would rather not lose. The right infrastructure monitoring tool is what turns that hour into minutes. On paper, most monitoring platforms look identical. Each one promises full-stack visibility and shows a polished dashboard.

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